Production Support Technical Lead

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IDR is seeking a Production Support Technical Lead to join one of our top clients in Alpharetta, GA. This role is pivotal in managing enterprise-level application and production support, ensuring seamless operations across U.S. and India-based teams. If you are looking for an opportunity to join a growing organization and work within an ever-growing team-oriented culture, please apply today!

Position Overview/Responsibilities for the Production Support Lead:

• Oversee production management, including monitoring environments, managing process automation, and leading support shifts.
• Coordinate incident response efforts, driving resolution and maintaining communication with stakeholders during critical incidents.
• Lead cross-functional teams, facilitating daily scrum meetings and ensuring effective knowledge transfer.
• Conduct technical analysis, developing complex SQL queries for monitoring and troubleshooting.
• Support quality control and change management processes, ensuring adherence to timelines and validating workflows.

Required Skills for Production Support Lead:

• Proven experience in enterprise-level application or production support, with strong troubleshooting and root-cause analysis skills.
• Demonstrated technical leadership experience, with the ability to mentor and coordinate teams.
• Advanced SQL skills, capable of writing complex queries for data analysis. • Familiarity with ITIL best practices and experience in incident, change, and release management.
• Strong communication skills, able to coordinate across different geographic locations and time zones.

What's in it for you?

• Competitive compensation package
• Full Benefits; Medical, Vision, Dental, and more!
• Opportunity to get in with an industry leading organization
• Close-knit and team-oriented culture

Why IDR?

• 25+ Years of Proven Industry Experience in 4 major markets
• Employee Stock Ownership Program
• Medical, Dental, Vision, and Life Insurance
• ClearlyRated's Best of Staffing® Client and Talent Award winner 12 years in a row

#LI-hybrid   IDR is an equal opportunity employer. We provide reasonable accommodations for disabled employees and do not discriminate based on race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, marital status, criminal history, or any other protected category under applicable federal, state, or local laws. We consider all qualified applicants, including those with criminal histories, in compliance with applicable Fair Chance laws. To comply with civil rights laws, we invite applicants to voluntarily self-identify their race, ethnicity, gender, and veteran status. This information is confidential, optional, and will not affect your application. You may access this form here. Pursuant to pay transparency laws, salary ranges and benefits will be disclosed where required by law. Compensation is based on factors such as experience, skills, and qualifications. If you require a reasonable accommodation during the application or interview process, please contact Human Resources at hr@idr-inc.com

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