Support Technician

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IDR is seeking a Support Technician to join one of our top clients for an opportunity in City, State . In this role, you will provide hands-on IT support in a fast-paced, enterprise environment, partnering closely with end users and executive stakeholders. This is an excellent opportunity to contribute to a highly visible support organization within a leading technology-focused enterprise.

Position Overview for the Support Technician:

• Provide end-user and executive “white-glove” support for desktop and laptop systems in an on-site environment.
• Install, repair, and perform preventative maintenance on PCs, peripherals, and related hardware systems.
• Troubleshoot and resolve hardware, software, and connectivity issues, identifying network-related problems when tied to end-user devices.
• Support Microsoft productivity tools (including Office 365 and MS Teams) and video teleconferencing solutions (such as Cisco Webex).
• Create/support processes, deliver user training, contribute to project efforts, and serve as a local leader/mentor to junior technicians.

Requirements for the Support Technician:

• 4+ years providing “white-glove” executive-level support
• 5+ years providing end-user support
• 5+ years supporting PC hardware and performing routine software installations
• 5+ years troubleshooting IT hardware and peripherals in an enterprise environment
• 4+ years supporting Microsoft productivity tools (Office 365, MS Teams) and video teleconferencing solutions (Cisco Webex)

What's in it for you?

• Competitive compensation package
• Full Benefits; Medical, Vision, Dental, and more!
• Opportunity to get in with an industry leading organization.

Why IDR?

• 25+ Years of Proven Industry Experience in 4 major markets
• Employee Stock Ownership Program
• Dedicated Engagement Manager who is committed to you and your success.
• Medical, Dental, Vision, and Life Insurance
• ClearlyRated's Best of Staffing® Client and Talent Award winner 12 years in a row.

#LI-hybrid   IDR is an equal opportunity employer. We provide reasonable accommodations for disabled employees and do not discriminate based on race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, marital status, criminal history, or any other protected category under applicable federal, state, or local laws. We consider all qualified applicants, including those with criminal histories, in compliance with applicable Fair Chance laws. To comply with civil rights laws, we invite applicants to voluntarily self-identify their race, ethnicity, gender, and veteran status. This information is confidential, optional, and will not affect your application. You may access this form here. Pursuant to pay transparency laws, salary ranges and benefits will be disclosed where required by law. Compensation is based on factors such as experience, skills, and qualifications. If you require a reasonable accommodation during the application or interview process, please contact Human Resources at hr@idr-inc.com

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