Customer Service Representative
Job ID: 502519 Posted 22 hours ago
Jacksonville, FL
Contract
Administrative / Clerical
Job Details
To Apply for this Job Click Here
IDR is seeking a Customer Service Representative to join one of our top clients for an opportunity in Jacksonville, FL. This role involves handling customer orders, inquiries, and administrative duties within a busy office environment. The company operates within the healthcare and logistics industry, providing critical support services to clients and customers.
Position Overview for the Customer Service Representative:
- Responsible for processing orders, quotations, returns, credits, invoices, and other shipping documents.
- Answer inquiries and provide information to customers, visitors, and Healthcare Professionals regarding activities, offices, and employees within the organization.
- Performs varied and diverse office clerical duties, including answering telephones, purchase order processing, typing, document scanning, and filing.
- Review files, records, and other documents to obtain information to respond to requests.
- Coordinate billing with customers and process purchase orders to maintain inventory levels.
Requirements for the Customer Service Representative:
- Excellent telephone skills and the ability to handle multiple calls in a positive manner
- Ability to develop and maintain positive relationships with dealers, customers, subsidiaries, and outside service providers
- Excellent verbal and written communication skills
- Knowledge of office systems and procedures
- Previous experience in a customer service or administrative role preferred
What's in it for you?
- Competitive compensation package
- Full Benefits; Medical, Vision, Dental, and more!
- Opportunity to get in with an industry leading organization.
Why IDR?
- 25+ Years of Proven Industry Experience in 4 major markets
- Employee Stock Ownership Program
- Dedicated Engagement Manager who is committed to you and your success.
- Medical, Dental, Vision, and Life Insurance
- ClearlyRated's Best of Staffing® Client and Talent Award winner 12 years in a row.
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Why Us?
IDR has been in business for over 25 years and offers access to hundreds of companies across the country to work for. For many of the contractors that work for us, there are some unique benefits to being a part of the IDR team. One specific benefit is that we believe our contractors are part of something bigger than yourself. We are an employee-owned company and in an ESOP (Employee Stock Ownership Plan), as the share price of our company grows, so does your equity in our company. Our contractors, as well as our internal employees, can participate in this plan after one year of service. In addition to joining our ESOP program, you will also receive weekly pay, 401k access, and access to three different benefit plans that cover 50% of the individual premiums along with access to unlimited behavioral health sessions with a licensed counselor.
About Us
IDR, Inc. is an award-winning, employee-owned staffing firm with headquarters in Alpharetta, GA and offices in the Nashville, Dallas, and Denver markets. Founded in 1998, IDR has grown to serve businesses and professionals across industries including IT, healthcare, accounting and finance, government services, and professional services. Recognized for our expertise and the high-touch approach of our Engagement Management Program, IDR continues to build rewarding partnerships with companies and consultants. Our best-in-class service has earned IDR ClearlyRated’s Best of Staffing Client and Talent awards for ten consecutive years, in addition to awards from Staffing Industry Analysts and Best and Brightest Companies to Work For. With our commitment to empowering talent and developing leaders, we’re passionate about what we do and how we do it, and we look forward to working with you.