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IDR is seeking a Customer Service Representative to join one of our top clients for an opportunity in Jacksonville, FL. This role involves handling customer orders, inquiries, and administrative duties within a busy office environment. The company operates within the healthcare and logistics industry, providing critical support services to clients and customers.
Position Overview for the Customer Service Representative:
- Responsible for processing orders, quotations, returns, credits, invoices, and other shipping documents.
- Answer inquiries and provide information to customers, visitors, and Healthcare Professionals regarding activities, offices, and employees within the organization.
- Performs varied and diverse office clerical duties, including answering telephones, purchase order processing, typing, document scanning, and filing.
- Review files, records, and other documents to obtain information to respond to requests.
- Coordinate billing with customers and process purchase orders to maintain inventory levels.
Requirements for the Customer Service Representative:
- Excellent telephone skills and the ability to handle multiple calls in a positive manner
- Ability to develop and maintain positive relationships with dealers, customers, subsidiaries, and outside service providers
- Excellent verbal and written communication skills
- Knowledge of office systems and procedures
- Previous experience in a customer service or administrative role preferred
What's in it for you?
- Competitive compensation package
- Full Benefits; Medical, Vision, Dental, and more!
- Opportunity to get in with an industry leading organization.
Why IDR?
- 25+ Years of Proven Industry Experience in 4 major markets
- Employee Stock Ownership Program
- Dedicated Engagement Manager who is committed to you and your success.
- Medical, Dental, Vision, and Life Insurance
- ClearlyRated's Best of Staffing® Client and Talent Award winner 12 years in a row.