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IDR is seeking a Workstation Technician. The role is based onsite in Lacrosse, WI, supporting a one-year contract for a client. In this position, you will provide technical support related to computer hardware and software, assist with customer service inquiries, and utilize ticket tracking software for documentation. The role combines hands-on technical work with customer interactions and collaboration with team members.
Position Overview for the Workstation Technician:
- Provide technical support for computer hardware and software issues in a timely and professional manner.
- Use ticket tracking software to document operations and customer requests.
- Support high-priority projects and adapt workload based on requirements.
- Evaluate customer requests to determine appropriate IT solutions, including hardware or software recommendations.
- Assist with activities requiring physical effort, including lifting up to seventy-five pounds and working in various physical positions.
Requirements for the Workstation Technician:
- Two (2) years of customer service experience supporting computers.
- Good organizational skills, along with excellent written and oral communication skills.
- Understanding of computer-related terminology such as CPU, Internet, Networking, Client/Server, LAN/WAN.
- Ability to tolerate physical activities including bending, stooping, kneeling, squatting, and working with arms above shoulder level.
- Must be able to lift seventy-five pounds or more.
What’s in it for you?
- Onsite work in Lacrosse, WI.
- Opportunity to utilize technical skills in a support role.
- Collaborative team environment.
Why IDR?
- 25+ Years of Proven Industry Experience in 4 major markets
- Employee Stock Ownership Program
- Dedicated Engagement Manager who is committed to you and your success.
- Medical, Dental, Vision, and Life Insurance
- ClearlyRated’s Best of Staffing® Client and Talent Award winner 13 years in a row.
Compensation Range: $24/hour
#LI-Onsite
IDR is an equal opportunity employer. We provide reasonable accommodations for disabled employees and do not discriminate based on race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, marital status, criminal history, or any other protected category under applicable federal, state, or local laws. We consider all qualified applicants, including those with criminal histories, in compliance with applicable Fair Chance laws. To comply with civil rights laws, we invite applicants to voluntarily self-identify their race, ethnicity, gender, and veteran status. This information is confidential, optional, and will not affect your application. You may access this form here. Pursuant to pay transparency laws, salary ranges and benefits will be disclosed where required by law. Compensation is based on factors such as experience, skills, and qualifications. If you require a reasonable accommodation during the application or interview process, please contact Human Resources at hr@idr-inc.com