Telecom Engineer – Genesys Cloud Platform

22 hours ago

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IDR is seeking a Telecom Engineer – Genesys Cloud Platform to join one of our top clients for an onsite opportunity in Fort Worth, Texas. This role centers on managing and optimizing the Genesys Cloud CX platform within a healthcare environment. The company is a leading organization in healthcare technology, focusing on delivering exceptional patient and provider communication solutions.

Position Overview for the Telecom Engineer – Genesys Cloud Platform:

Responsible for designing, configuring, and supporting Genesys Cloud CX platform solutions.
Ensures seamless integration of Genesys Cloud with healthcare systems such as Epic EMR.
Supports platform administration, including ACD routing, IVR/Architect flows, and queue management.
Troubleshoots platform issues and optimizes Genesys Cloud APIs and data actions.
Maintains HIPAA compliance and call-recording standards within a healthcare setting.

Requirements for the Telecom Engineer – Genesys Cloud Platform:

3 years of expert-level Genesys Cloud CX experience
Hands-on experience configuring ACD routing, IVR/Architect flows, queues, skills-based routing, and platform administration
Experience integrating Genesys Cloud with Epic EMR, including CTI, screen pops, and data passing
Strong background with Genesys Workforce Management (WFM) and Quality Management (QM) modules
Experience with Genesys Cloud APIs, data actions, reporting, troubleshooting, and platform optimization

What's in it for you?

Full Benefits; Medical, Vision, Dental, and more!
Opportunity to get in with an industry leading organization.

Why IDR?

25+ Years of Proven Industry Experience in 4 major markets
Employee Stock Ownership Program
Dedicated Engagement Manager who is committed to you and your success
Medical, Dental, Vision, and Life Insurance
ClearlyRated's Best of Staffing® Client and Talent Award winner 12 years in a row

#LI-Onsite IDR is an equal opportunity employer. We provide reasonable accommodations for disabled employees and do not discriminate based on race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, marital status, criminal history, or any other protected category under applicable federal, state, or local laws. We consider all qualified applicants, including those with criminal histories, in compliance with applicable Fair Chance laws. To comply with civil rights laws, we invite applicants to voluntarily self-identify their race, ethnicity, gender, and veteran status. This information is confidential, optional, and will not affect your application. You may access this form here. Pursuant to pay transparency laws, salary ranges and benefits will be disclosed where required by law. Compensation is based on factors such as experience, skills, and qualifications. If you require a reasonable accommodation during the application or interview process, please contact Human Resources at hr@idr-inc.com