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IDR is seeking an IT Support Engineer to join one of our top clients for a remote opportunity. This role involves providing technical support for SMB clients, managing on-site and remote troubleshooting, and maintaining client relationships within a flexible work environment. The organization is a managed services provider specializing in diverse technology stacks for small to medium-sized businesses.
Position Overview for the IT Support Engineer :
- Act as the primary technical resource for SMB clients, resolving various hardware, software, and network issues.
- Provide remote support with occasional onsite visits in Williamson County.
- Manage firewalls, Windows servers, Active Directory, Office 365, and other endpoint devices.
- Collaborate with a corporate technical team to escalate and resolve complex challenges.
- Maintain excellent client communication and ensure service level agreements are met.
Requirements for the IT Support Engineer :
- Experience supporting Windows-based servers, desktops, and networking.
- Familiarity with Active Directory, Office 365, and basic firewall management (Fortinet preferred).
- Strong troubleshooting skills, including network issues and hardware repairs.
- Excellent communication skills, professional presentation, and client-facing ability.
- Must be local to the Nashville metropolitan area, with the ability to travel to onsite client locations as needed.
- MSP experience is a plus.
What’s in it for you?
- Competitive compensation package
- Full Benefits; Medical, Vision, Dental, and more!
- Opportunity to get in with an industry leading organization.
Why IDR?
- 25+ Years of Proven Industry Experience in 4 major markets
- Employee Stock Ownership Program
- Dedicated Engagement Manager who is committed to you and your success.
- Medical, Dental, Vision, and Life Insurance
- ClearlyRated’s Best of Staffing® Client and Talent Award winner 12 years in a row