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IDR is seeking a Support Representative I to join one of our top clients for a remote opportunity. This role involves providing exceptional customer service in a call center environment, handling inbound calls and inquiries from teammates and leaders, and supporting various Human Resources functions using system tools and knowledge bases.
Position Overview for the Support Representative I:
- Handle phones, chat, and manage two TMSS queues in a fast-paced environment.
- Respond to inbound calls and inquiries with professionalism and empathy.
- Provide general information, systems support, and problem resolution related to HR policies and procedures.
- Utilize supporting documents such as Knowledgebase, Village Web, and Job Aides proactively.
- Partner with internal/external teams to deliver integrated and exceptional customer service, including warm transfers.
Requirements for the Support Representative I:
- High school diploma or equivalent (must have proof prior to submission).
- Some previous experience in call center/helpdesk Tier I support.
- Experience handling a large volume of calls daily.
- Familiarity with helpdesk ticketing systems.
- Previous troubleshooting experience with HRIS systems, such as Workday preferred.
What’s in it for you?
- Competitive compensation package.
- Full Benefits; Medical, Vision, Dental, and more!
- Opportunity to get in with an industry leading organization.
Why IDR?
- 25+ Years of Proven Industry Experience in 4 major markets.
- Employee Stock Ownership Program.
- Dedicated Engagement Manager who is committed to you and your success.
- Medical, Dental, Vision, and Life Insurance.
- ClearlyRated’s Best of Staffing® Client and Talent Award winner 12 years in a row.
- 19-20/hr
- #LI-Remote