Support Representative I
Job ID: 502298 Posted 21 hours ago
Denver, Colorado
Contract
End User Support / Helpdesk
19-20/hr
Job Details
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IDR is seeking a Support Representative I to join one of our top clients for a remote opportunity. This role involves providing exceptional customer service in a call center environment, handling inbound calls and inquiries from teammates and leaders, and supporting various Human Resources functions using system tools and knowledge bases.
Position Overview for the Support Representative I:
- Handle phones, chat, and manage two TMSS queues in a fast-paced environment.
- Respond to inbound calls and inquiries with professionalism and empathy.
- Provide general information, systems support, and problem resolution related to HR policies and procedures.
- Utilize supporting documents such as Knowledgebase, Village Web, and Job Aides proactively.
- Partner with internal/external teams to deliver integrated and exceptional customer service, including warm transfers.
Requirements for the Support Representative I:
- High school diploma or equivalent (must have proof prior to submission).
- Some previous experience in call center/helpdesk Tier I support.
- Experience handling a large volume of calls daily.
- Familiarity with helpdesk ticketing systems.
- Previous troubleshooting experience with HRIS systems, such as Workday preferred.
What’s in it for you?
- Competitive compensation package.
- Full Benefits; Medical, Vision, Dental, and more!
- Opportunity to get in with an industry leading organization.
Why IDR?
- 25+ Years of Proven Industry Experience in 4 major markets.
- Employee Stock Ownership Program.
- Dedicated Engagement Manager who is committed to you and your success.
- Medical, Dental, Vision, and Life Insurance.
- ClearlyRated’s Best of Staffing® Client and Talent Award winner 12 years in a row.
- 19-20/hr
- #LI-Remote
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Why Us?
IDR has been in business for over 25 years and offers access to hundreds of companies across the country to work for. For many of the contractors that work for us, there are some unique benefits to being a part of the IDR team. One specific benefit is that we believe our contractors are part of something bigger than yourself. We are an employee-owned company and in an ESOP (Employee Stock Ownership Plan), as the share price of our company grows, so does your equity in our company. Our contractors, as well as our internal employees, can participate in this plan after one year of service. In addition to joining our ESOP program, you will also receive weekly pay, 401k access, and access to three different benefit plans that cover 50% of the individual premiums along with access to unlimited behavioral health sessions with a licensed counselor.
About Us
IDR, Inc. is an award-winning, employee-owned staffing firm with headquarters in Alpharetta, GA and offices in the Nashville, Dallas, and Denver markets. Founded in 1998, IDR has grown to serve businesses and professionals across industries including IT, healthcare, accounting and finance, government services, and professional services. Recognized for our expertise and the high-touch approach of our Engagement Management Program, IDR continues to build rewarding partnerships with companies and consultants. Our best-in-class service has earned IDR ClearlyRated’s Best of Staffing Client and Talent awards for ten consecutive years, in addition to awards from Staffing Industry Analysts and Best and Brightest Companies to Work For. With our commitment to empowering talent and developing leaders, we’re passionate about what we do and how we do it, and we look forward to working with you.