Ops Manager
Job ID: 502294 Posted 22 hours ago
Nashville, Tennessee
Contract
Development and Architecture
Job Details
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IDR is seeking a Ops Manager to join one of our top clients for a remote opportunity. This role involves overseeing cloud integration support and operational management within a healthcare environment, focusing on service reliability and continuous improvement.
Position Overview for the Ops Manager:
- Manage operational strategy, incident management, and service continuity for cloud-based healthcare systems.
- Lead real-time system monitoring, deployment oversight, and escalation governance.
- Supervise team performance, resource planning, and cross-functional stakeholder collaboration.
- Ensure adherence to SOPs, drive root-cause analysis, and promote operational excellence initiatives.
- Collaborate with vendors and internal teams to support Tenncare cloud integration projects.
Requirements for the Ops Manager:
- Experience with Datapower, MFT, MQ, Splunk, and IBM production support.
- Strong background in incident management and escalation with tools like ServiceNow and Jira.
- Proven ability to manage production issues, triage severity levels, and oversee infrastructure operations.
- Excellent leadership skills, including coaching, team performance management, and resource planning.
- Effective communication and collaboration with cross-function teams and stakeholders.
What's in it for you?
- Competitive compensation package
- Full Benefits; Medical, Vision, Dental, and more!
- Opportunity to get in with an industry leading organization.
Why IDR?
- 25+ Years of Proven Industry Experience in 4 major markets
- Employee Stock Ownership Program
- Dedicated Engagement Manager who is committed to you and your success.
- Medical, Dental, Vision, and Life Insurance
- ClearlyRated's Best of Staffing® Client and Talent Award winner 12 years in a row.
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Why Us?
IDR has been in business for over 25 years and offers access to hundreds of companies across the country to work for. For many of the contractors that work for us, there are some unique benefits to being a part of the IDR team. One specific benefit is that we believe our contractors are part of something bigger than yourself. We are an employee-owned company and in an ESOP (Employee Stock Ownership Plan), as the share price of our company grows, so does your equity in our company. Our contractors, as well as our internal employees, can participate in this plan after one year of service. In addition to joining our ESOP program, you will also receive weekly pay, 401k access, and access to three different benefit plans that cover 50% of the individual premiums along with access to unlimited behavioral health sessions with a licensed counselor.
About Us
IDR, Inc. is an award-winning, employee-owned staffing firm with headquarters in Alpharetta, GA and offices in the Nashville, Dallas, and Denver markets. Founded in 1998, IDR has grown to serve businesses and professionals across industries including IT, healthcare, accounting and finance, government services, and professional services. Recognized for our expertise and the high-touch approach of our Engagement Management Program, IDR continues to build rewarding partnerships with companies and consultants. Our best-in-class service has earned IDR ClearlyRated’s Best of Staffing Client and Talent awards for ten consecutive years, in addition to awards from Staffing Industry Analysts and Best and Brightest Companies to Work For. With our commitment to empowering talent and developing leaders, we’re passionate about what we do and how we do it, and we look forward to working with you.