Desktop Support

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IDR is seeking a Desktop Support to join one of our top clients for an opportunity in Tampa, FL. This role involves supporting network printers as part of a special project to update SMTP settings on a large number of devices within a dynamic organization, focusing on efficient support and team collaboration.

Position Overview for the Desktop Support :

• Provide technical support for network printers and related infrastructure.
• Assist in the configuration and modification of printer admin settings via IP access.
• Collaborate with team members to ensure project deadlines are met.
• Support the transition of SMTP settings for approximately 2500 printers.
• Work within a project timeline, utilizing Microsoft Office tools such as Teams, Outlook, and Excel.

Requirements for the Desktop Support :

• Experience supporting network printers from various manufacturers such as HP, Canon, Ricoh, Xerox, Brother, Lexmark, Konica Minolta, etc.
• Proficiency in logging into printer web interfaces and modifying network settings, firmware, SMTP, and address books.
• Familiarity with printer admin settings and IP address connectivity.
• Ability to work within a team environment and meet weekly performance metrics.
• Comfortable working in a fast-paced project setting with minimal supervision.

What's in it for you?

• Competitive compensation package
• Full Benefits; Medical, Vision, Dental, and more!
• Opportunity to get in with an industry leading organization.

Why IDR?

• 25+ Years of Proven Industry Experience in 4 major markets
• Employee Stock Ownership Program
• Dedicated Engagement Manager who is committed to you and your success.
• Medical, Dental, Vision, and Life Insurance
• ClearlyRated's Best of Staffing® Client and Talent Award winner 12 years in a row.

#li-onsite   IDR is an equal opportunity employer. We provide reasonable accommodations for disabled employees and do not discriminate based on race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, marital status, criminal history, or any other protected category under applicable federal, state, or local laws. We consider all qualified applicants, including those with criminal histories, in compliance with applicable Fair Chance laws. To comply with civil rights laws, we invite applicants to voluntarily self-identify their race, ethnicity, gender, and veteran status. This information is confidential, optional, and will not affect your application. You may access this form here. Pursuant to pay transparency laws, salary ranges and benefits will be disclosed where required by law. Compensation is based on factors such as experience, skills, and qualifications. If you require a reasonable accommodation during the application or interview process, please contact Human Resources at hr@idr-inc.com

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