Service Desk Analyst
Job ID: 502224 Posted 1 week ago
Auburn, Massachusetts
Contract
End User Support / Helpdesk
$35 - $41 / hour
Job Details
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IDR is seeking a Service Desk Analyst to join one of our top clients for an opportunity in Auburn, MA. This role provides technical support and assistance mainly to onsite staff, handling IT incidents, requests, and hardware/software provisioning. It’s an excellent opportunity to work within a dynamic environment supporting a large in-office team in logistics and administrative functions.
Position Overview for the Service Desk Analyst:
- Acts as the central point of contact for handling internal business partners' technical support issues.
- Responds to IT incidents and requests, providing resolution or escalating as necessary.
- Supports deskside, phone, and walk-in support for hardware and software issues.
- Manages incident reports, hardware provisioning, and troubleshooting across various applications.
- Utilizes ticketing systems such as ServiceNow for incident, request, and asset management.
Requirements for the Service Desk Analyst:
- 1 to 3 years of experience in an IT support role.
- In-depth knowledge of Windows operating systems (Win10, Win11, Windows Services).
- Familiarity with macOS/Linux environments is beneficial.
- Experience with remote desktop tools and support software.
- Strong understanding of networking concepts including TCP/IP, DNS, DHCP, and VPN.
What's in it for you?
- Competitive compensation package
- Full Benefits; Medical, Vision, Dental, and more!
- Opportunity to get in with an industry leading organization.
Why IDR?
- 25+ Years of Proven Industry Experience in 4 major markets
- Employee Stock Ownership Program
- Dedicated Engagement Manager who is committed to you and your success
- Medical, Dental, Vision, and Life Insurance
- ClearlyRated's Best of Staffing® Client and Talent Award winner 12 years in a row
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Why Us?
IDR has been in business for over 25 years and offers access to hundreds of companies across the country to work for. For many of the contractors that work for us, there are some unique benefits to being a part of the IDR team. One specific benefit is that we believe our contractors are part of something bigger than yourself. We are an employee-owned company and in an ESOP (Employee Stock Ownership Plan), as the share price of our company grows, so does your equity in our company. Our contractors, as well as our internal employees, can participate in this plan after one year of service. In addition to joining our ESOP program, you will also receive weekly pay, 401k access, and access to three different benefit plans that cover 50% of the individual premiums along with access to unlimited behavioral health sessions with a licensed counselor.
About Us
IDR, Inc. is an award-winning, employee-owned staffing firm with headquarters in Alpharetta, GA and offices in the Nashville, Dallas, and Denver markets. Founded in 1998, IDR has grown to serve businesses and professionals across industries including IT, healthcare, accounting and finance, government services, and professional services. Recognized for our expertise and the high-touch approach of our Engagement Management Program, IDR continues to build rewarding partnerships with companies and consultants. Our best-in-class service has earned IDR ClearlyRated’s Best of Staffing Client and Talent awards for ten consecutive years, in addition to awards from Staffing Industry Analysts and Best and Brightest Companies to Work For. With our commitment to empowering talent and developing leaders, we’re passionate about what we do and how we do it, and we look forward to working with you.