Customer Service Representative
Job ID: 502070 Posted 23 hours ago
Tulsa, Oklahoma
Contract
Administrative / Clerical
Job Details
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IDR is seeking a Customer Service Representative to join one of our top clients for a remote opportunity. This role involves serving as the first point of contact for customers with various service-related inquiries. The position focuses on analyzing customer issues, providing solutions, and ensuring a high quality of customer service in a fast-paced environment.
Position Overview for the Customer Service Representative:
- Respond to customer inquiries via phone and email professionally and efficiently.
- Analyze and resolve service issues, ensuring timely and accurate solutions.
- Collaborate cross-functionally to address billing, remittance, pricing, and renewal requests.
- Manage customer accounts, reconcile information, and perform financial analysis.
- Support contract renewals and communicate clearly regarding account details.
Requirements for the Customer Service Representative:
- 2+ years of prior Energy Industry, Customer Service, Billing and/or Collections experience preferred.
- Strong analytical abilities and problem-solving skills.
- Proficiency in Microsoft Office products including Word, Excel and Power Point.
- Ability to analyze information, solve problems and make quick, fact-based decisions.
- Ability to quickly gain proficiency in multiple systems which support service for customers.
What’s in it for you?
- Competitive compensation package
- Full Benefits; Medical, Vision, Dental, and more!
- Opportunity to get in with an industry leading organization.
Why IDR?
- 25+ Years of Proven Industry Experience in 4 major markets
- Employee Stock Ownership Program
- Dedicated Engagement Manager who is committed to you and your success.
- Medical, Dental, Vision, and Life Insurance
- ClearlyRated’s Best of Staffing® Client and Talent Award winner 12 years in a row
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Why Us?
IDR has been in business for over 25 years and offers access to hundreds of companies across the country to work for. For many of the contractors that work for us, there are some unique benefits to being a part of the IDR team. One specific benefit is that we believe our contractors are part of something bigger than yourself. We are an employee-owned company and in an ESOP (Employee Stock Ownership Plan), as the share price of our company grows, so does your equity in our company. Our contractors, as well as our internal employees, can participate in this plan after one year of service. In addition to joining our ESOP program, you will also receive weekly pay, 401k access, and access to three different benefit plans that cover 50% of the individual premiums along with access to unlimited behavioral health sessions with a licensed counselor.
About Us
IDR, Inc. is an award-winning, employee-owned staffing firm with headquarters in Alpharetta, GA and offices in the Nashville, Dallas, and Denver markets. Founded in 1998, IDR has grown to serve businesses and professionals across industries including IT, healthcare, accounting and finance, government services, and professional services. Recognized for our expertise and the high-touch approach of our Engagement Management Program, IDR continues to build rewarding partnerships with companies and consultants. Our best-in-class service has earned IDR ClearlyRated’s Best of Staffing Client and Talent awards for ten consecutive years, in addition to awards from Staffing Industry Analysts and Best and Brightest Companies to Work For. With our commitment to empowering talent and developing leaders, we’re passionate about what we do and how we do it, and we look forward to working with you.