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IDR is seeking a Customer Service Representative to join one of our top clients for a remote opportunity. This role involves serving as the first point of contact for customers with various service-related inquiries. The position focuses on analyzing customer issues, providing solutions, and ensuring a high quality of customer service in a fast-paced environment.
Position Overview for the Customer Service Representative:
- Respond to customer inquiries via phone and email professionally and efficiently.
- Analyze and resolve service issues, ensuring timely and accurate solutions.
- Collaborate cross-functionally to address billing, remittance, pricing, and renewal requests.
- Manage customer accounts, reconcile information, and perform financial analysis.
- Support contract renewals and communicate clearly regarding account details.
Requirements for the Customer Service Representative:
- 2+ years of prior Energy Industry, Customer Service, Billing and/or Collections experience preferred.
- Strong analytical abilities and problem-solving skills.
- Proficiency in Microsoft Office products including Word, Excel and Power Point.
- Ability to analyze information, solve problems and make quick, fact-based decisions.
- Ability to quickly gain proficiency in multiple systems which support service for customers.
What’s in it for you?
- Competitive compensation package
- Full Benefits; Medical, Vision, Dental, and more!
- Opportunity to get in with an industry leading organization.
Why IDR?
- 25+ Years of Proven Industry Experience in 4 major markets
- Employee Stock Ownership Program
- Dedicated Engagement Manager who is committed to you and your success.
- Medical, Dental, Vision, and Life Insurance
- ClearlyRated’s Best of Staffing® Client and Talent Award winner 12 years in a row