Sales Support Specialist

2 days ago

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IDR is seeking a Sales Support Specialist to join one of our top clients for an opportunity in Fort Worth, Boston, or Miami. This role supports a highly regulated sample distribution program within a leading organization in the healthcare/life sciences space. You will serve as the day-to-day operations point of contact for field sales teams, ensuring timely issue resolution, accurate tracking, and compliance across multiple systems and stakeholders.

Position Overview for the Sales Support Specialist:

Manage and monitor a shared inbox to research, resolve, and escalate sample program inquiries from a large field sales organization
Ensure sample distribution activities align with external regulations and internal compliance/SOP requirements
Partner cross-functionally with teams such as Legal, IT, Compliance, Supply Chain, Sales, and Marketing to support accurate reporting and program execution
Enter, track, and report activity across multiple sample-fulfillment and sales support systems to maintain data integrity and accountability
Maintain and update rep rosters by tracking onboarding, territory changes, and terminations to support internal and external reporting needs

Requirements for the Sales Support Specialist :

3+ years of recent experience in a Sales Support or Customer Service role with strong problem-solving skills (not a call center environment)
Strong Microsoft Office skills, including Outlook, Teams, Excel, and Word
High-volume email support experience with comfort working primarily through written communication
Experience with data entry and navigating multiple systems to investigate issues and drive resolution
Experience in a regulated industry such as Finance, Banking, or Pharma (strong plus)

What's in it for you?

Competitive compensation package
Full Benefits; Medical, Vision, Dental, and more!
Opportunity to get in with an industry leading organization.

Why IDR?

25+ Years of Proven Industry Experience in 4 major markets
Employee Stock Ownership Program
Dedicated Engagement Manager who is committed to you and your success.
Medical, Dental, Vision, and Life Insurance
ClearlyRated's Best of Staffing® Client and Talent Award winner 12 years in a row

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IDR is an equal opportunity employer. We provide reasonable accommodations for disabled employees and do not discriminate based on race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, marital status, criminal history, or any other protected category under applicable federal, state, or local laws. We consider all qualified applicants, including those with criminal histories, in compliance with applicable Fair Chance laws. To comply with civil rights laws, we invite applicants to voluntarily self-identify their race, ethnicity, gender, and veteran status. This information is confidential, optional, and will not affect your application. You may access this form here. Pursuant to pay transparency laws, salary ranges and benefits will be disclosed where required by law. Compensation is based on factors such as experience, skills, and qualifications. If you require a reasonable accommodation during the application or interview process, please contact Human Resources at hr@idr-inc.com