Sales Support Specialist

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Job ID: 501931    Posted 2 days ago

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Fort Worth, Texas

Contract

Administrative / Clerical

Job Details

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IDR is seeking a Sales Support Specialist to join one of our top clients for an opportunity in Fort Worth, Boston, or Miami. This role supports a highly regulated sample distribution program within a leading organization in the healthcare/life sciences space. You will serve as the day-to-day operations point of contact for field sales teams, ensuring timely issue resolution, accurate tracking, and compliance across multiple systems and stakeholders.

Position Overview for the Sales Support Specialist:
  • Manage and monitor a shared inbox to research, resolve, and escalate sample program inquiries from a large field sales organization
  • Ensure sample distribution activities align with external regulations and internal compliance/SOP requirements
  • Partner cross-functionally with teams such as Legal, IT, Compliance, Supply Chain, Sales, and Marketing to support accurate reporting and program execution
  • Enter, track, and report activity across multiple sample-fulfillment and sales support systems to maintain data integrity and accountability
  • Maintain and update rep rosters by tracking onboarding, territory changes, and terminations to support internal and external reporting needs

Requirements for the Sales Support Specialist :
  • 3+ years of recent experience in a Sales Support or Customer Service role with strong problem-solving skills (not a call center environment)
  • Strong Microsoft Office skills, including Outlook, Teams, Excel, and Word
  • High-volume email support experience with comfort working primarily through written communication
  • Experience with data entry and navigating multiple systems to investigate issues and drive resolution
  • Experience in a regulated industry such as Finance, Banking, or Pharma (strong plus)

What's in it for you?
  • Competitive compensation package
  • Full Benefits; Medical, Vision, Dental, and more!
  • Opportunity to get in with an industry leading organization.

Why IDR?
  • 25+ Years of Proven Industry Experience in 4 major markets
  • Employee Stock Ownership Program
  • Dedicated Engagement Manager who is committed to you and your success.
  • Medical, Dental, Vision, and Life Insurance
  • ClearlyRated's Best of Staffing® Client and Talent Award winner 12 years in a row
#LI-Hybrid
 
  IDR is an equal opportunity employer. We provide reasonable accommodations for disabled employees and do not discriminate based on race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, marital status, criminal history, or any other protected category under applicable federal, state, or local laws. We consider all qualified applicants, including those with criminal histories, in compliance with applicable Fair Chance laws. To comply with civil rights laws, we invite applicants to voluntarily self-identify their race, ethnicity, gender, and veteran status. This information is confidential, optional, and will not affect your application. You may access this form here. Pursuant to pay transparency laws, salary ranges and benefits will be disclosed where required by law. Compensation is based on factors such as experience, skills, and qualifications. If you require a reasonable accommodation during the application or interview process, please contact Human Resources at hr@idr-inc.com

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Why Us?

IDR has been in business for over 25 years and offers access to hundreds of companies across the country to work for. For many of the contractors that work for us, there are some unique benefits to being a part of the IDR team. One specific benefit is that we believe our contractors are part of something bigger than yourself. We are an employee-owned company and in an ESOP (Employee Stock Ownership Plan), as the share price of our company grows, so does your equity in our company. Our contractors, as well as our internal employees, can participate in this plan after one year of service. In addition to joining our ESOP program, you will also receive weekly pay, 401k access, and access to three different benefit plans that cover 50% of the individual premiums along with access to unlimited behavioral health sessions with a licensed counselor.

About Us

IDR, Inc. is an award-winning, employee-owned staffing firm with headquarters in Alpharetta, GA and offices in the Nashville, Dallas, and Denver markets. Founded in 1998, IDR has grown to serve businesses and professionals across industries including IT, healthcare, accounting and finance, government services, and professional services. Recognized for our expertise and the high-touch approach of our Engagement Management Program, IDR continues to build rewarding partnerships with companies and consultants. Our best-in-class service has earned IDR ClearlyRated’s Best of Staffing Client and Talent awards for ten consecutive years, in addition to awards from Staffing Industry Analysts and Best and Brightest Companies to Work For. With our commitment to empowering talent and developing leaders, we’re passionate about what we do and how we do it, and we look forward to working with you.