NICE CXone Studio Developer

1 week ago

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IDR is seeking a NICE CXone Studio Developer to join one of our top clients for a remote opportunity. The consultant will play a key role in designing, developing, testing, and optimizing NICE CXone Studio scripts to support a contact center migration project. This effort will include troubleshooting and refining call routing logic while helping transition two existing NICE CXone environments into a single, unified instance.

Position Overview for the NICE CXone Studio Developer:

Design, develop, test, and optimize NICE CXone Studio scripts
Ensure seamless call routing and improved customer interactions across the organization
Lead troubleshooting and refinement of call routing logic as part of an active migration
Support migration efforts to bring two existing NICE CXone environments into one unified instance
Collaborate with stakeholders to deliver efficient, scalable contact center solutions

Requirements for the NICE CXone Studio Developer:

5+ years of experience (closer to 7 is ideal)
NICE CXOne proficiency with Studio scripting (call routing scripts) with the ability to write AND test studio script
Desing and implementation experience with CXone
Experience optimizing CXone workflows
EXPERT experience in Conversational AI solutions

What's in it for you?
Competitive compensation package
Full Benefits; Medical, Vision, Dental, and more!
Opportunity to get in with an industry leading organization.

Why IDR?
25+ Years of Proven Industry Experience in 4 major markets
Employee Stock Ownership Program
Dedicated Engagement Manager who is committed to you and your success.
Medical, Dental, Vision, and Life Insurance
ClearlyRated's Best of Staffing® Client and Talent Award winner 12 years in a row.

#LI-Remote IDR is an equal opportunity employer. We provide reasonable accommodations for disabled employees and do not discriminate based on race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, marital status, criminal history, or any other protected category under applicable federal, state, or local laws. We consider all qualified applicants, including those with criminal histories, in compliance with applicable Fair Chance laws. To comply with civil rights laws, we invite applicants to voluntarily self-identify their race, ethnicity, gender, and veteran status. This information is confidential, optional, and will not affect your application. You may access this form here. Pursuant to pay transparency laws, salary ranges and benefits will be disclosed where required by law. Compensation is based on factors such as experience, skills, and qualifications. If you require a reasonable accommodation during the application or interview process, please contact Human Resources at hr@idr-inc.com