Billing Operations Analyst
Job ID: 501603 Posted 2 days ago
Houston, Texas
Contract
Business Analysis
Job Details
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IDR is seeking a Billing Operations Analyst to join one of our top clients for a hybrid opportunity. This role involves supporting billing, transaction processing, and account maintenance within a high-volume environment. The organization specializes in energy retail operations, focusing on delivering efficient customer billing solutions and process improvements.
Position Overview for the Billing Operations Analyst :
- Work broadly across multiple processes and systems to become a subject matter expert for Billing & Transaction Management operations.
- Provide analytical and technical support to Customer Care, Sales, Billing Operations, and Marketing groups.
- Monitor and analyze incoming errors and correct impacted records individually or in mass to maintain accurate and reliable data.
- Work with external vendors to ensure processes are completed on time, escalating issues and following through to resolution.
- Develop, deliver, and maintain training materials and programs to ensure team members are knowledgeable on processes, systems, and tools, providing ongoing support to reinforce learning.
Requirements for the Billing Operations Analyst :
- 2+ years of experience with billing operations, transaction processing, and account maintenance in a high-volume environment
- Proficient in SQL, Excel (Pivot Tables, VLOOKUP/XLOOKUP), and data analysis for operational reporting and error resolution
- Needs experience identifying, troubleshooting, and resolving billing exceptions, transaction errors, and data discrepancies
- 1+ year of experience in an Operations/IT/Project Management/Consulting role preferred
- Bachelor's degree from an accredited college or university is preferred or 3-5 years direct experience in the Competitive Retailer Energy Market
What's in it for you?
- Competitive compensation package
- Full Benefits; Medical, Vision, Dental, and more!
- Opportunity to get in with an industry leading organization.
Why IDR?
- 25+ Years of Proven Industry Experience in 4 major markets
- Employee Stock Ownership Program
- Dedicated Engagement Manager who is committed to you and your success.
- Medical, Dental, Vision, and Life Insurance
- ClearlyRated's Best of Staffing® Client and Talent Award winner 12 years in a row
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Why Us?
IDR has been in business for over 25 years and offers access to hundreds of companies across the country to work for. For many of the contractors that work for us, there are some unique benefits to being a part of the IDR team. One specific benefit is that we believe our contractors are part of something bigger than yourself. We are an employee-owned company and in an ESOP (Employee Stock Ownership Plan), as the share price of our company grows, so does your equity in our company. Our contractors, as well as our internal employees, can participate in this plan after one year of service. In addition to joining our ESOP program, you will also receive weekly pay, 401k access, and access to three different benefit plans that cover 50% of the individual premiums along with access to unlimited behavioral health sessions with a licensed counselor.
About Us
IDR, Inc. is an award-winning, employee-owned staffing firm with headquarters in Alpharetta, GA and offices in the Nashville, Dallas, and Denver markets. Founded in 1998, IDR has grown to serve businesses and professionals across industries including IT, healthcare, accounting and finance, government services, and professional services. Recognized for our expertise and the high-touch approach of our Engagement Management Program, IDR continues to build rewarding partnerships with companies and consultants. Our best-in-class service has earned IDR ClearlyRated’s Best of Staffing Client and Talent awards for ten consecutive years, in addition to awards from Staffing Industry Analysts and Best and Brightest Companies to Work For. With our commitment to empowering talent and developing leaders, we’re passionate about what we do and how we do it, and we look forward to working with you.