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IDR is seeking a Lead, AI & Automation Catalyst – Application Operations to join one of our top clients for an opportunity in Denver, Colorado. This role is at the forefront of transforming application support through advanced automation and AI technologies within a fast-paced healthcare SaaS environment. The company leverages innovative solutions to optimize operational efficiency and improve service delivery.
Position Overview for the Lead, AI & Automation Catalyst – Application Operations:
- Lead efforts to transition the Application Support team from manual triage processes to automated, AI-driven workflows.
- Develop and implement AI agents, self-healing mechanisms, and automation strategies to streamline operations.
- Collaborate with cross-functional teams to identify manual friction points and deliver scalable AI solutions.
- Mentor team members on AI concepts, driving cultural change from manual-first to automation-centric practices.
- Translate complex AI and automation technologies into practical tools that enhance support functions.
Requirements for the Lead, AI & Automation Catalyst – Application Operations:
- 20+ years of deep operational experience within complex, integrated SaaS and healthcare environments.
- Demonstrated proficiency in implementing Generative AI, Vector Search, and AI Agents (Oracle or Google Cloud preferred).
- Extensive technical skills in SQL, Python, and scripting to develop immediate solutions.
- Proven ability to operate as a self-starter, driving change and influencing team culture without formal authority.
- Ability to translate complex AI concepts into practical, easy-to-understand support tools.
What’s in it for you?
- Competitive compensation package
- Full Benefits; Medical, Vision, Dental, and more!
- Opportunity to get in with an industry leading organization.
Why IDR?
- 25+ Years of Proven Industry Experience in 4 major markets
- Employee Stock Ownership Program
- Dedicated Engagement Manager who is committed to you and your success.
- Medical, Dental, Vision, and Life Insurance
- ClearlyRated’s Best of Staffing® Client and Talent Award winner 12 years in a row.
- 43-45/hr
IDR is an equal opportunity employer. We provide reasonable accommodations for disabled employees and do not discriminate based on race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, marital status, criminal history, or any other protected category under applicable federal, state, or local laws. We consider all qualified applicants, including those with criminal histories, in compliance with applicable Fair Chance laws. To comply with civil rights laws, we invite applicants to voluntarily self-identify their race, ethnicity, gender, and veteran status. This information is confidential, optional, and will not affect your application. You may access this form here. Pursuant to pay transparency laws, salary ranges and benefits will be disclosed where required by law. Compensation is based on factors such as experience, skills, and qualifications. If you require a reasonable accommodation during the application or interview process, please contact Human Resources at hr@idr-inc.com