Billing Operations Analyst
Job ID: 501580 Posted 5 days ago
Princeton, New Jersey
Contract
Administrative / Clerical
Job Details
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IDR is seeking a Billing Operations Analyst to join one of our top clients for an opportunity in Princeton, NJ. This role involves supporting retail billing operations within the energy sector, focusing on ensuring accurate, timely customer transactions, account maintenance, and monthly billing processing. The company specializes in energy supply and utility services, committed to operational excellence and customer satisfaction.
Position Overview for the Billing Operations Analyst:
- Support retail billing operations by processing customer transactions and maintaining accounts
- Monitor and resolve billing exceptions within established SLAs while escalating when necessary
- Use analytical tools such as Excel, SQL, and Power BI to identify issues and ensure compliance
- Develop understanding of the customer lifecycle from contract initiation to final account processing
- Collaborate with internal teams, vendors, and utilities to resolve operational issues and support projects
Requirements for the Billing Operations Analyst:
- 3+ years of experience within sales operations or back office related billing experience (Energy Supplier, Utilities, insurance, claims, loans, sales analyst, etc.)
- Strong Excel skills including vlookups, pivot tables, and basic formulas
- Strong analytical skills with high attention to detail; experience with large datasets and discrepancy identification
- Bachelor’s degree from an accredited university
- Nice to have: Energy supplier back-office experience, Power BI, and SQL
What’s in it for you?
- Competitive compensation package
- Full Benefits; Medical, Vision, Dental, and more!
- Opportunity to get in with an industry leading organization
Why IDR?
- 25+ Years of Proven Industry Experience in 4 major markets
- Employee Stock Ownership Program
- Dedicated Engagement Manager who is committed to you and your success
- Medical, Dental, Vision, and Life Insurance
- ClearlyRated’s Best of Staffing® Client and Talent Award winner 12 years in a row
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Why Us?
IDR has been in business for over 25 years and offers access to hundreds of companies across the country to work for. For many of the contractors that work for us, there are some unique benefits to being a part of the IDR team. One specific benefit is that we believe our contractors are part of something bigger than yourself. We are an employee-owned company and in an ESOP (Employee Stock Ownership Plan), as the share price of our company grows, so does your equity in our company. Our contractors, as well as our internal employees, can participate in this plan after one year of service. In addition to joining our ESOP program, you will also receive weekly pay, 401k access, and access to three different benefit plans that cover 50% of the individual premiums along with access to unlimited behavioral health sessions with a licensed counselor.
About Us
IDR, Inc. is an award-winning, employee-owned staffing firm with headquarters in Alpharetta, GA and offices in the Nashville, Dallas, and Denver markets. Founded in 1998, IDR has grown to serve businesses and professionals across industries including IT, healthcare, accounting and finance, government services, and professional services. Recognized for our expertise and the high-touch approach of our Engagement Management Program, IDR continues to build rewarding partnerships with companies and consultants. Our best-in-class service has earned IDR ClearlyRated’s Best of Staffing Client and Talent awards for ten consecutive years, in addition to awards from Staffing Industry Analysts and Best and Brightest Companies to Work For. With our commitment to empowering talent and developing leaders, we’re passionate about what we do and how we do it, and we look forward to working with you.