Production AI Software Engineer I
Job ID: 501411 Posted 22 hours ago
Redwood City, California
Contract
Development and Architecture
$71 - $93 / hour
Job Details
To Apply for this Job Click Here
IDR is seeking a Developer Support to join one of our top clients for an opportunity in Redwood City, California. This role is ideal for an engineer who enjoys supporting internal developers, improving platform reliability, and helping teams adopt emerging AI tools in a practical way. You’ll join an innovative organization in the gaming and technology space that is focused on building scalable internal solutions and enhancing developer productivity.
Position Overview for the Developer Support:
- Provide frontline support for internal AI tools and APIs by troubleshooting issues, triaging requests, and helping users resolve technical challenges.
- Support the operation and maintenance of internal AI services to ensure reliability, uptime, and a strong developer experience.
- Partner with engineering and product teams to improve platform usability, escalate issues appropriately, and contribute to ongoing enhancements.
- Create and maintain documentation such as usage guides, FAQs, and runbooks to support efficient adoption and issue resolution.
- Identify recurring support needs and help build automation, tooling, and workflow improvements to reduce manual effort.
Requirements for the Developer Support:
- 2+ years of professional software engineering experience or equivalent hands-on technical experience.
- Strong programming skills in at least one language such as Python, TypeScript, or Java.
- Experience working with APIs, debugging services, and supporting production systems in a cloud-based environment.
- Familiarity with service monitoring, automation, and foundational DevOps or operational support practices.
- Strong communication, problem-solving, and documentation skills with a customer-focused approach to supporting internal users.
What's in it for you?
- Competitive compensation package
- Full Benefits; Medical, Vision, Dental, and more!
- Opportunity to get in with an industry leading organization.
Why IDR?
- 25+ Years of Proven Industry Experience in 4 major markets
- Employee Stock Ownership Program
- Dedicated Engagement Manager who is committed to you and your success.
- Medical, Dental, Vision, and Life Insurance
- ClearlyRated's Best of Staffing® Client and Talent Award winner 12 years in a row.
To Apply for this Job Click Here
I want more jobs like this in my inbox.
Share This Job
Similar Jobs
Memphis, Tennessee
Contract
Development and Architecture
Franklin, Tennessee
Direct Hire
Development and Architecture
120000-130000
Aurora, Colorado
Contract
Development and Architecture
46/hr W2
Why Us?
IDR has been in business for over 25 years and offers access to hundreds of companies across the country to work for. For many of the contractors that work for us, there are some unique benefits to being a part of the IDR team. One specific benefit is that we believe our contractors are part of something bigger than yourself. We are an employee-owned company and in an ESOP (Employee Stock Ownership Plan), as the share price of our company grows, so does your equity in our company. Our contractors, as well as our internal employees, can participate in this plan after one year of service. In addition to joining our ESOP program, you will also receive weekly pay, 401k access, and access to three different benefit plans that cover 50% of the individual premiums along with access to unlimited behavioral health sessions with a licensed counselor.
About Us
IDR, Inc. is an award-winning, employee-owned staffing firm with headquarters in Alpharetta, GA and offices in the Nashville, Dallas, and Denver markets. Founded in 1998, IDR has grown to serve businesses and professionals across industries including IT, healthcare, accounting and finance, government services, and professional services. Recognized for our expertise and the high-touch approach of our Engagement Management Program, IDR continues to build rewarding partnerships with companies and consultants. Our best-in-class service has earned IDR ClearlyRated’s Best of Staffing Client and Talent awards for ten consecutive years, in addition to awards from Staffing Industry Analysts and Best and Brightest Companies to Work For. With our commitment to empowering talent and developing leaders, we’re passionate about what we do and how we do it, and we look forward to working with you.