Service Desk Technician

To Apply for this Job Click Here

IDR is seeking a Service Desk Technician to join one of our top clients for an opportunity in Roswell, Georgia. The successful candidate will provide remote technical support to sites across the country, utilizing a ServiceNow ticketing system to resolve technical issues with computer hardware, software, and telecommunications equipment. This is a great opportunity to join a leading organization in the industry and be part of a dynamic team.

Requirements:

• 3+ years of experience in B2B IT/tech support providing remote phone support (helpdesk, service desk)
• Extensive computer hardware and software experience, with troubleshooting skills at a tier 2 level or higher
• Experience with troubleshooting telecom, networking, and VPN solutions, as well as thin-clients, laptops, tablets, desk phones, printers, and scanners
• Experience with Citrix infrastructure and Active Directory
• Experience with ticketing systems, specifically ServiceNow

What’s in it for you?

• Competitive compensation package
• Full Benefits; Medical, Vision, Dental, and more!
• Opportunity to get in with an industry leading organization

Why IDR?

• 25+ Years of Proven Industry Experience in 4 major markets
• Employee Stock Ownership Program
• Dedicated Engagement Manager who is committed to you and your success
• Medical, Dental, Vision, and Life Insurance
• Clearly Rated’s Best of Staffing Client and Talent Award winner 12 years in a row

#LI-hybrid   IDR is an equal opportunity employer. We provide reasonable accommodations for disabled employees and do not discriminate based on race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, marital status, criminal history, or any other protected category under applicable federal, state, or local laws. We consider all qualified applicants, including those with criminal histories, in compliance with applicable Fair Chance laws. To comply with civil rights laws, we invite applicants to voluntarily self-identify their race, ethnicity, gender, and veteran status. This information is confidential, optional, and will not affect your application. You may access this form here. Pursuant to pay transparency laws, salary ranges and benefits will be disclosed where required by law. Compensation is based on factors such as experience, skills, and qualifications. If you require a reasonable accommodation during the application or interview process, please contact Human Resources at hr@idr-inc.com

To Apply for this Job Click Here