Customer Service Representative
Job ID: 501356 Posted 2 days ago
Manasquan, New Jersey
Contract
Administrative / Clerical
Job Details
To Apply for this Job Click Here
IDR is seeking a Customer Service Representative to join one of our top clients for an opportunity in New Jersey. This company operates within the manufacturing and retail sectors, focusing on providing exceptional customer support to enhance client satisfaction and streamline order processing. This role involves managing customer inquiries and maintaining accurate documentation to support business operations.
Position Overview for the Customer Service Representative:
- Respond to customer inquiries via phone, email, chat, or in person in a timely and courteous manner
- Provide accurate information regarding products, services, policies, and procedures
- Resolve customer concerns, complaints, or issues effectively, escalating when necessary
- Process customer orders, returns, refunds, exchanges, or service requests accurately
- Maintain detailed and accurate customer records and interaction logs
Requirements for the Customer Service Representative:
- 2+ years’ experience in a customer service role in the retail/manufacturing industry
- Professional experience utilizing ERPs (SAP, NetSuite, or NDS)
- Experience providing customer support via phone, email, and in-person
- Must have knowledge of EDI order entry (specifically for NJ role)
- Strong verbal and written communication skills
What's in it for you?
- Competitive compensation package
- Full Benefits; Medical, Vision, Dental, and more!
- Opportunity to get in with an industry leading organization.
Why IDR?
- 25+ Years of Proven Industry Experience in 4 major markets
- Employee Stock Ownership Program
- Dedicated Engagement Manager who is committed to you and your success.
- Medical, Dental, Vision, and Life Insurance
- ClearlyRated's Best of Staffing® Client and Talent Award winner 12 years in a row.
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Why Us?
IDR has been in business for over 25 years and offers access to hundreds of companies across the country to work for. For many of the contractors that work for us, there are some unique benefits to being a part of the IDR team. One specific benefit is that we believe our contractors are part of something bigger than yourself. We are an employee-owned company and in an ESOP (Employee Stock Ownership Plan), as the share price of our company grows, so does your equity in our company. Our contractors, as well as our internal employees, can participate in this plan after one year of service. In addition to joining our ESOP program, you will also receive weekly pay, 401k access, and access to three different benefit plans that cover 50% of the individual premiums along with access to unlimited behavioral health sessions with a licensed counselor.
About Us
IDR, Inc. is an award-winning, employee-owned staffing firm with headquarters in Alpharetta, GA and offices in the Nashville, Dallas, and Denver markets. Founded in 1998, IDR has grown to serve businesses and professionals across industries including IT, healthcare, accounting and finance, government services, and professional services. Recognized for our expertise and the high-touch approach of our Engagement Management Program, IDR continues to build rewarding partnerships with companies and consultants. Our best-in-class service has earned IDR ClearlyRated’s Best of Staffing Client and Talent awards for ten consecutive years, in addition to awards from Staffing Industry Analysts and Best and Brightest Companies to Work For. With our commitment to empowering talent and developing leaders, we’re passionate about what we do and how we do it, and we look forward to working with you.