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IDR is seeking a Customer Service Representative to join one of our top clients for an opportunity in Bay Shore, NY. This role is based in a manufacturing plant, where the Customer Service team supports order processing, returns, refunds, exchanges, and service requests for a growing organization within the manufacturing industry.
Position Overview for the Customer Service Representative:
- Respond to customer inquiries via phone, email, chat, or in person in a timely and courteous manner
- Provide accurate information regarding products, services, policies, and procedures
- Resolve customer concerns, complaints, or issues effectively, escalating when necessary
- Process customer orders, returns, refunds, exchanges, or service requests accurately
- Maintain detailed and accurate customer records and interaction logs
Requirements for the Customer Service Representative:
- 2+ years experience in a customer service role within the retail or manufacturing industry
- Professional experience utilizing ERPs (SAP, NetSuite, or NDS)
- Experience providing customer support via phone, email, and in-person
- Ability to coordinate with internal departments to resolve customer issues
- Strong documentation and recordkeeping skills
What's in it for you?
- Competitive compensation package
- Full Benefits; Medical, Vision, Dental, and more!
- Opportunity to get in with an industry leading organization.
Why IDR?
- 25+ Years of Proven Industry Experience in 4 major markets
- Employee Stock Ownership Program
- Dedicated Engagement Manager who is committed to you and your success.
- Medical, Dental, Vision, and Life Insurance
- ClearlyRated's Best of Staffing® Client and Talent Award winner 12 years in a row.