To Apply for this Job Click Here
IDR is seeking a Application Operations Lead to join one of our top clients for a remote opportunity. This role is rooted in supporting complex SaaS applications within highly regulated environments, focusing on streamlining operations and resolving cross-platform issues efficiently. The organization operates in the healthcare industry, emphasizing compliance and operational excellence.
Position Overview for the Application Operations Lead:
- Serve as the single point of operational accountability for assigned applications and workflows
- Own incidents from intake through resolution, coordinating across multiple teams and vendors
- Act as the escalation lead when issues cross traditional support boundaries
- Eliminate ticket “ping-pong” across teams to reduce time-to-resolution
- Establish repeatable support patterns for complex applications and workflows
Requirements for the Application Operations Lead:
- Strong experience supporting complex, integrated applications in production
- Demonstrated ability to troubleshoot issues that span multiple systems, teams, and vendors
- Deep understanding of application workflows, data movement, and integrations
- Knowledge of identity and access concepts
- Proven ability to operate effectively without formal authority
What's in it for you?
- Competitive compensation package
- Full Benefits; Medical, Vision, Dental, and more!
- Opportunity to get in with an industry leading organization.
Why IDR?
- 25+ Years of Proven Industry Experience in 4 major markets
- Employee Stock Ownership Program
- Dedicated Engagement Manager who is committed to you and your success.
- Medical, Dental, Vision, and Life Insurance
- ClearlyRated's Best of Staffing® Client and Talent Award winner 12 years in a row.
#LI-Remote
IDR is an equal opportunity employer. We provide reasonable accommodations for disabled employees and do not discriminate based on race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, marital status, criminal history, or any other protected category under applicable federal, state, or local laws. We consider all qualified applicants, including those with criminal histories, in compliance with applicable Fair Chance laws. To comply with civil rights laws, we invite applicants to voluntarily self-identify their race, ethnicity, gender, and veteran status. This information is confidential, optional, and will not affect your application. You may access this form here. Pursuant to pay transparency laws, salary ranges and benefits will be disclosed where required by law. Compensation is based on factors such as experience, skills, and qualifications. If you require a reasonable accommodation during the application or interview process, please contact Human Resources at hr@idr-inc.com