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IDR is seeking a long term contract, Technical Support Analyst to join one of our top clients for a remote opportunity (10-20% travel on West Coast). The position requires a professional who can manage tech issues efficiently while maintaining excellent communication with healthcare staff and executives.
Position Overview for the Technical Support Analyst:
- Document and respond to customer requests and technical issues related to hardware, software, and network systems.
- Collaborate with support teams to resolve technical problems in a timely manner, ensuring high-quality service.
- Support users in a healthcare environment, including troubleshooting Windows, Office 365, Active Directory, and hardware.
- Communicate technical information effectively to non-technical staff, including clinical personnel.
- Ability to work independently, prioritize tasks, and support multiple facilities with travel up to 20% as needed.
Requirements for the Technical Support Analyst:
- 4+ years of applicable IT experience in a large enterprise environment.
- Strong understanding of Windows OS, Active Directory, Microsoft Office 365, and networking fundamentals.
- Experience troubleshooting hardware, printers, and cloud environments such as Azure and VMware.
- Excellent communication skills with the ability to instruct non-technical users.
- Valid driver’s license and reliable transportation, with the ability to travel as required.
What’s in it for you?
- Competitive compensation package
- Full Benefits; Medical, Vision, Dental, and more!
- Opportunity to get in with an industry leading organization.
Why IDR?
- 25+ Years of Proven Industry Experience in 4 major markets
- Employee Stock Ownership Program
- Dedicated Engagement Manager who is committed to you and your success.
- Medical, Dental, Vision, and Life Insurance
- ClearlyRated’s Best of Staffing® Client and Talent Award winner 12 years in a row.