Technical Support Analyst
Job ID: 501291 Posted 1 day ago
Dallas, Texas
Contract to Hire
End User Support / Helpdesk
Job Details
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IDR is seeking a long term contract, Technical Support Analyst to join one of our top clients for a remote opportunity (10-20% travel on West Coast). The position requires a professional who can manage tech issues efficiently while maintaining excellent communication with healthcare staff and executives.
Position Overview for the Technical Support Analyst:
- Document and respond to customer requests and technical issues related to hardware, software, and network systems.
- Collaborate with support teams to resolve technical problems in a timely manner, ensuring high-quality service.
- Support users in a healthcare environment, including troubleshooting Windows, Office 365, Active Directory, and hardware.
- Communicate technical information effectively to non-technical staff, including clinical personnel.
- Ability to work independently, prioritize tasks, and support multiple facilities with travel up to 20% as needed.
Requirements for the Technical Support Analyst:
- 4+ years of applicable IT experience in a large enterprise environment.
- Strong understanding of Windows OS, Active Directory, Microsoft Office 365, and networking fundamentals.
- Experience troubleshooting hardware, printers, and cloud environments such as Azure and VMware.
- Excellent communication skills with the ability to instruct non-technical users.
- Valid driver’s license and reliable transportation, with the ability to travel as required.
What’s in it for you?
- Competitive compensation package
- Full Benefits; Medical, Vision, Dental, and more!
- Opportunity to get in with an industry leading organization.
Why IDR?
- 25+ Years of Proven Industry Experience in 4 major markets
- Employee Stock Ownership Program
- Dedicated Engagement Manager who is committed to you and your success.
- Medical, Dental, Vision, and Life Insurance
- ClearlyRated’s Best of Staffing® Client and Talent Award winner 12 years in a row.
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Why Us?
IDR has been in business for over 25 years and offers access to hundreds of companies across the country to work for. For many of the contractors that work for us, there are some unique benefits to being a part of the IDR team. One specific benefit is that we believe our contractors are part of something bigger than yourself. We are an employee-owned company and in an ESOP (Employee Stock Ownership Plan), as the share price of our company grows, so does your equity in our company. Our contractors, as well as our internal employees, can participate in this plan after one year of service. In addition to joining our ESOP program, you will also receive weekly pay, 401k access, and access to three different benefit plans that cover 50% of the individual premiums along with access to unlimited behavioral health sessions with a licensed counselor.
About Us
IDR, Inc. is an award-winning, employee-owned staffing firm with headquarters in Alpharetta, GA and offices in the Nashville, Dallas, and Denver markets. Founded in 1998, IDR has grown to serve businesses and professionals across industries including IT, healthcare, accounting and finance, government services, and professional services. Recognized for our expertise and the high-touch approach of our Engagement Management Program, IDR continues to build rewarding partnerships with companies and consultants. Our best-in-class service has earned IDR ClearlyRated’s Best of Staffing Client and Talent awards for ten consecutive years, in addition to awards from Staffing Industry Analysts and Best and Brightest Companies to Work For. With our commitment to empowering talent and developing leaders, we’re passionate about what we do and how we do it, and we look forward to working with you.