Technical Support Engineer – Platform Technologies

4 days ago

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IDR is seeking a Technical Support Engineer – Platform Technologies to join one of our top clients for an opportunity in Orlando, FL. This role involves supporting and troubleshooting the ServiceNow platform within a customer-facing environment, focusing on resolving complex technical issues and mentoring junior team members. The company operates within the technology and cloud service industry, emphasizing innovative solutions and high-level technical support.

Position Overview for the Technical Support Engineer – Platform Technologies:

Manage and resolve challenging issues related to the ServiceNow platform for the technical support team
Serve as the last point of escalation within the department, providing expert guidance on technical problems
Mentor and train junior team members across various technologies and platforms
Quickly assimilate knowledge of the ServiceNow platform to provide effective support and solutions
Work outside of normal business hours, including evenings, weekends, and holidays, as needed

Requirements for the Technical Support Engineer – Platform Technologies:

Demonstrated ability to troubleshoot difficult technical issues
Working knowledge of the components in a web applications stack
Experience writing or debugging Object Oriented code (Java preferred, other relevant technologies ok)
Experience in one (or more) scripting languages: JavaScript, Python, Perl, Unix Shell, Windows Shell
Experience with relational databases (e.g., MySQL, Oracle)

What's in it for you?

Competitive compensation package
Full Benefits; Medical, Vision, Dental, and more!
Opportunity to get in with an industry leading organization.

Why IDR?

25+ Years of Proven Industry Experience in 4 major markets
Employee Stock Ownership Program
Dedicated Engagement Manager who is committed to you and your success.
Medical, Dental, Vision, and Life Insurance
ClearlyRated's Best of Staffing® Client and Talent Award winner 12 years in a row.

#LI-Hybrid IDR is an equal opportunity employer. We provide reasonable accommodations for disabled employees and do not discriminate based on race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, marital status, criminal history, or any other protected category under applicable federal, state, or local laws. We consider all qualified applicants, including those with criminal histories, in compliance with applicable Fair Chance laws. To comply with civil rights laws, we invite applicants to voluntarily self-identify their race, ethnicity, gender, and veteran status. This information is confidential, optional, and will not affect your application. You may access this form here. Pursuant to pay transparency laws, salary ranges and benefits will be disclosed where required by law. Compensation is based on factors such as experience, skills, and qualifications. If you require a reasonable accommodation during the application or interview process, please contact Human Resources at hr@idr-inc.com