Product Warranty Specialist
Job ID: 501248 Posted 1 day ago
Lehi, Utah
Contract
End User Support / Helpdesk
Job Details
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IDR is seeking a Product Warranty Specialist to join one of our top clients for a hybrid opportunity in Lehi, UT. This role supports claims operations within the warranty industry, focusing on claim adjudication and coverage validation to ensure customer satisfaction and contractual compliance.
Position Overview for the Product Warranty Specialist:
- Respond to a high volume of claim authorization requests professionally and efficiently
- Analyze claims with regards to eligibility by evaluating diagnosis, product details, and tenure, then compare to terms and conditions to properly adjudicate the claim
- Interpret and evaluate contract language to determine if a claim qualifies for coverage
- Process cash-settlement offers, contractor dispatch requests, and enforce contractor pricing agreements
- Communicate claim outcomes and provide escalation support, guidance, and subject matter expertise to contact center teams
Requirements for the Product Warranty Specialist:
- 2+ years of claims authorization experience or experience in a contact center environment
- Ability to prioritize multiple tasks simultaneously under strict timeliness standards
- Ability to handle difficult conversations at multiple levels, both internal and external
- Strong negotiation, mediation, and conflict management skills
- Proficiency in Microsoft applications (Excel, PowerPoint, and Word)
What’s in it for you?
- Competitive compensation package
- Full Benefits; Medical, Vision, Dental, and more!
- Opportunity to get in with an industry leading organization.
Why IDR?
- 25+ Years of Proven Industry Experience in 4 major markets
- Employee Stock Ownership Program
- Dedicated Engagement Manager who is committed to you and your success.
- Medical, Dental, Vision, and Life Insurance
- ClearlyRated’s Best of Staffing® Client and Talent Award winner 12 years in a row
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Why Us?
IDR has been in business for over 25 years and offers access to hundreds of companies across the country to work for. For many of the contractors that work for us, there are some unique benefits to being a part of the IDR team. One specific benefit is that we believe our contractors are part of something bigger than yourself. We are an employee-owned company and in an ESOP (Employee Stock Ownership Plan), as the share price of our company grows, so does your equity in our company. Our contractors, as well as our internal employees, can participate in this plan after one year of service. In addition to joining our ESOP program, you will also receive weekly pay, 401k access, and access to three different benefit plans that cover 50% of the individual premiums along with access to unlimited behavioral health sessions with a licensed counselor.
About Us
IDR, Inc. is an award-winning, employee-owned staffing firm with headquarters in Alpharetta, GA and offices in the Nashville, Dallas, and Denver markets. Founded in 1998, IDR has grown to serve businesses and professionals across industries including IT, healthcare, accounting and finance, government services, and professional services. Recognized for our expertise and the high-touch approach of our Engagement Management Program, IDR continues to build rewarding partnerships with companies and consultants. Our best-in-class service has earned IDR ClearlyRated’s Best of Staffing Client and Talent awards for ten consecutive years, in addition to awards from Staffing Industry Analysts and Best and Brightest Companies to Work For. With our commitment to empowering talent and developing leaders, we’re passionate about what we do and how we do it, and we look forward to working with you.