To Apply for this Job Click Here
IDR is seeking a Service Desk Analyst to join one of our top clients for an opportunity in Long Beach, CA. This role involves providing technical support for end-users, focusing on PC hardware, Windows OS, and desktop applications within a healthcare enterprise. The company is committed to delivering first-tier technical assistance to ensure seamless operational workflows.
Position Overview for the Service Desk Analyst:
- Provide technical assistance and support for desktops, laptops, servers, network connectivity, business applications, and voice-over-IP systems.
- Resolve Service Desk Tier 1 incidents or escalate complex issues to Tier 2 and Tier 3 support teams.
- Document incidents, requests, and end-user needs accurately while following established SLAs.
- Demonstrate attention to detail and ability to assess and adjust support based on user’s technical understanding.
- Understand and follow standard Service Desk operating procedures to maintain service quality.
Requirements for the Service Desk Analyst:
- Minimum of three (3) years’ experience supporting PC hardware, Windows OS, and desktop applications.
- Proven ability to assess issues and tailor assistance based on end-user’s technical competence.
- Demonstrated competence in Service Desk operations, workflows, applications, and IT systems.
- Effective communication skills, both oral and written, to achieve service goals.
- Ability to gather data, prepare detailed reports, and resolve Tier 1 Service Desk incidents.
What's in it for you?
- Competitive compensation package
- Full Benefits; Medical, Vision, Dental, and more!
- Opportunity to get in with an industry leading organization.
Why IDR?
- 25+ Years of Proven Industry Experience in 4 major markets
- Employee Stock Ownership Program
- Dedicated Engagement Manager who is committed to you and your success.
- Medical, Dental, Vision, and Life Insurance
- ClearlyRated's Best of Staffing® Client and Talent Award winner 12 years in a row.