Bilingual Customer Service Representative
Job ID: 498713 Posted 21 hours ago
Plano, Texas
Contract
Administrative / Clerical
Job Details
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IDR is seeking a Bilingual Customer Service Representative to join one of our top clients for an opportunity in Plano or Houston. This role involves working within the customer care sector, focusing on providing excellent service to commercial clients through various communication channels. The company operates in the energy industry, emphasizing customer interaction and account management, without mentioning compensation details.
Position Overview for the Bilingual Customer Service Representative:
- Act as the primary point of contact for commercial customers via phone, email, fax, internet, and mail.
- Respond to inquiries, complaints, and requests in a professional, courteous manner.
- Promote the company’s products and services, including issuing orders and resolving billing inquiries.
- Interface effectively with internal teams and external customers while utilizing computer systems and software.
- Identify opportunities for process improvements to enhance customer experience and operational efficiency.
Requirements for the Bilingual Customer Service Representative:
- Bilingual in Spanish and English is required.
- High school diploma, GED, or equivalent with basic math and English skills.
- Experience working in a customer service call center for at least 6 months.
- Basic PC skills including the ability to type while talking.
- Fundamental understanding of Microsoft Office software and strong analytical skills for billing inquiries.
What’s in it for you?
- Competitive compensation package
- Full Benefits; Medical, Vision, Dental, and more!
- Opportunity to get in with an industry leading organization.
Why IDR?
- 25+ Years of Proven Industry Experience in 4 major markets
- Employee Stock Ownership Program
- Dedicated Engagement Manager who is committed to you and your success.
- Medical, Dental, Vision, and Life Insurance
- ClearlyRated’s Best of Staffing® Client and Talent Award winner 12 years in a row
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Why Us?
IDR has been in business for over 25 years and offers access to hundreds of companies across the country to work for. For many of the contractors that work for us, there are some unique benefits to being a part of the IDR team. One specific benefit is that we believe our contractors are part of something bigger than yourself. We are an employee-owned company and in an ESOP (Employee Stock Ownership Plan), as the share price of our company grows, so does your equity in our company. Our contractors, as well as our internal employees, can participate in this plan after one year of service. In addition to joining our ESOP program, you will also receive weekly pay, 401k access, and access to three different benefit plans that cover 50% of the individual premiums along with access to unlimited behavioral health sessions with a licensed counselor.
About Us
IDR, Inc. is an award-winning, employee-owned staffing firm with headquarters in Alpharetta, GA and offices in the Nashville, Dallas, and Denver markets. Founded in 1998, IDR has grown to serve businesses and professionals across industries including IT, healthcare, accounting and finance, government services, and professional services. Recognized for our expertise and the high-touch approach of our Engagement Management Program, IDR continues to build rewarding partnerships with companies and consultants. Our best-in-class service has earned IDR ClearlyRated’s Best of Staffing Client and Talent awards for ten consecutive years, in addition to awards from Staffing Industry Analysts and Best and Brightest Companies to Work For. With our commitment to empowering talent and developing leaders, we’re passionate about what we do and how we do it, and we look forward to working with you.