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IDR is seeking a Customer Service Representative II to join one of our top clients for a remote opportunity. This role is within a customer-focused industry dedicated to providing exceptional service and support to clients. The company values effective communication and problem-solving skills to ensure customer satisfaction.
Position Overview for the Customer Service Representative II:
- Interact with customers to provide information in response to inquiries about products and services
- Handle and resolve complaints related to service or billing issues
- Record details of customer interactions, inquiries, complaints, and actions taken
- Refer unresolved grievances to appropriate departments for further investigation
- Respond to customer inquiries via inbound, outbound, or a combination of channels
Requirements for the Customer Service Representative II:
- High school diploma or GED preferred
- 2-4 years of customer service related experience required
- Verbal and written communication skills, attention to detail, customer service skills, and interpersonal skills
- Ability to work independently and manage one’s time
- Ability to accurately document and record customer/client information
What's in it for you?:
- Competitive compensation package
- Full Benefits; Medical, Vision, Dental, and more!
- Opportunity to get in with an industry leading organization.
Why IDR?:
- 25+ Years of Proven Industry Experience in 4 major markets
- Employee Stock Ownership Program
- Dedicated Engagement Manager who is committed to you and your success.
- Medical, Dental, Vision, and Life Insurance
- ClearlyRated's Best of Staffing® Client and Talent Award winner 12 years in a row.
LI-ONSITE IDR is an equal opportunity employer. We provide reasonable accommodations for disabled employees and do not discriminate based on race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, marital status, criminal history, or any other protected category under applicable federal, state, or local laws. We consider all qualified applicants, including those with criminal histories, in compliance with applicable Fair Chance laws. To comply with civil rights laws, we invite applicants to voluntarily self-identify their race, ethnicity, gender, and veteran status. This information is confidential, optional, and will not affect your application. You may access this form here. Pursuant to pay transparency laws, salary ranges and benefits will be disclosed where required by law. Compensation is based on factors such as experience, skills, and qualifications. If you require a reasonable accommodation during the application or interview process, please contact Human Resources at hr@idr-inc.com