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IDR is seeking a Senior Product Manager to join one of our top clients for a fully remote opportunity. This role focuses on developing AI-powered solutions designed to enhance emergency call center operations, offering the chance to work on mission-critical SaaS products that impact public safety outcomes.
Position Overview for the Senior Product Manager:
- Define and own the product vision, strategy, and roadmap for Agent Assistance capabilities
- Deliver AI-driven features that support real-time workflows for call takers and frontline agents
- Maintain an outcome-based roadmap (Now / Next / Later) aligned to business value and customer impact
- Drive initiatives through full Product Lifecycle Management stages from concept to launch
- Create and maintain key artifacts including PRDs, business cases, and release readiness documentation
Requirements for the Senior Product Manager:
- 7+ years of product management experience, ideally in SaaS or mission-critical environments
- Proven track record owning complex, user-facing products from concept through launch
- Strong experience leading cross-functional initiatives with measurable business outcomes
- Experience building business cases, including market analysis, ROI projections, and compliance considerations
- Familiarity with AI-driven products, workflows, or decision-support systems
What’s in it for you?
- Competitive compensation package
- Full Benefits; Medical, Vision, Dental, and more!
- Opportunity to get in with an industry leading organization.
Why IDR?
- 25+ Years of Proven Industry Experience in 4 major markets
- Employee Stock Ownership Program
- Dedicated Engagement Manager who is committed to you and your success.
- Medical, Dental, Vision, and Life Insurance
- ClearlyRated’s Best of Staffing® Client and Talent Award winner 12 years in a row.
#LI-Remote IDR is an equal opportunity employer. We provide reasonable accommodations for disabled employees and do not discriminate based on race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, marital status, criminal history, or any other protected category under applicable federal, state, or local laws. We consider all qualified applicants, including those with criminal histories, in compliance with applicable Fair Chance laws. To comply with civil rights laws, we invite applicants to voluntarily self-identify their race, ethnicity, gender, and veteran status. This information is confidential, optional, and will not affect your application. You may access this form here. Pursuant to pay transparency laws, salary ranges and benefits will be disclosed where required by law. Compensation is based on factors such as experience, skills, and qualifications. If you require a reasonable accommodation during the application or interview process, please contact Human Resources at hr@idr-inc.com