Help Desk

To Apply for this Job Click Here

IDR is seeking a Help Desk to join one of our top clients for a remote, NIGHT SHIFT opportunity. This role involves providing support and maintenance for the Tennessee Eligibility Determination System (TEDS), including application, infrastructure, and security support. The position supports modernization projects and policy updates related to the state's eligibility and portal systems.

Position Overview for the Help Desk:

• Provide technical support during the night shift for system applications and infrastructure.
• Troubleshoot and triage technical issues, escalating to application support teams as needed.
• Assist with system enhancements, modernization efforts, and policy changes.
• Deliver excellent customer service and professional communication.
• Maintain reliability and professionalism in a fast-paced remote environment.

Requirements for the Help Desk:

• Intermediate ServiceNow knowledge.
• Advanced Help Desk/Service Desk support experience.
• Ability to take calls and triage issues efficiently.
• Knowledgeable with intake and triage processes; CSA certification is a plus.
• Previous tier 1 experience, IVR, and telephony experience preferred.

What's in it for you?

• Competitive compensation package
• Full Benefits; Medical, Vision, Dental, and more!
• Opportunity to get in with an industry leading organization.

Why IDR?

• 25+ Years of Proven Industry Experience in 4 major markets
• Employee Stock Ownership Program
• Dedicated Engagement Manager who is committed to you and your success.
• Medical, Dental, Vision, and Life Insurance
• ClearlyRated's Best of Staffing® Client and Talent Award winner 12 years in a row.

  IDR is an equal opportunity employer. We provide reasonable accommodations for disabled employees and do not discriminate based on race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, marital status, criminal history, or any other protected category under applicable federal, state, or local laws. We consider all qualified applicants, including those with criminal histories, in compliance with applicable Fair Chance laws. To comply with civil rights laws, we invite applicants to voluntarily self-identify their race, ethnicity, gender, and veteran status. This information is confidential, optional, and will not affect your application. You may access this form here. Pursuant to pay transparency laws, salary ranges and benefits will be disclosed where required by law. Compensation is based on factors such as experience, skills, and qualifications. If you require a reasonable accommodation during the application or interview process, please contact Human Resources at hr@idr-inc.com

To Apply for this Job Click Here