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IDR is seeking a Service Desk Analyst to join one of our top clients in Thornton, Colorado. This role offers an opportunity to support a large, distributed user base across multiple sites in a dynamic IT environment, focusing on delivering exceptional customer service and technical support.
Position Overview for the Service Desk Analyst:
- Act as the first point of contact for users experiencing technical issues, providing friendly and knowledgeable support.
- Ensure timely acknowledgment, communication, and resolution of support tickets via various channels.
- Support and troubleshoot issues related to Windows, macOS, and ChromeOS environments as needed.
- Escalate complex issues to appropriate internal teams and follow up to ensure resolution.
- Assist in creating and maintaining documentation related to IT processes and best practices to improve knowledge bases.
Requirements for the Service Desk Analyst:
- 5–7 years of experience in technical customer support or IT service environments.
- Proven ability to quickly learn and adapt to a diverse set of technologies and systems.
- Experience supporting business processes and improving documentation and knowledge bases.
- Strong attention to detail and a commitment to delivering excellent customer service.
- Ability to thrive in a lean team environment supporting a large, distributed user base (50+ sites).
- Bilingual (English / Spanish) candidates are a preference.
What's in it for you?
- Competitive compensation package
- Full Benefits; Medical, Vision, Dental, and more!
- Opportunity to get in with an industry leading organization.
Why IDR?
- 25+ Years of Proven Industry Experience in 4 major markets
- Employee Stock Ownership Program
- Dedicated Engagement Manager who is committed to you and your success.
- Medical, Dental, Vision, and Life Insurance
- ClearlyRated's Best of Staffing® Client and Talent Award winner 12 years in a row.
#LI-Onsite IDR is an equal opportunity employer. We provide reasonable accommodations for disabled employees and do not discriminate based on race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, marital status, criminal history, or any other protected category under applicable federal, state, or local laws. We consider all qualified applicants, including those with criminal histories, in compliance with applicable Fair Chance laws. To comply with civil rights laws, we invite applicants to voluntarily self-identify their race, ethnicity, gender, and veteran status. This information is confidential, optional, and will not affect your application. You may access this form here. Pursuant to pay transparency laws, salary ranges and benefits will be disclosed where required by law. Compensation is based on factors such as experience, skills, and qualifications. If you require a reasonable accommodation during the application or interview process, please contact Human Resources at hr@idr-inc.com