Service Desk

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IDR is seeking a Service Desk to join one of our top clients for an opportunity in Nashville, Tennessee. This role supports a high-volume service desk environment within a large public sector organization, helping end users resolve technical issues and maintain day-to-day productivity. The ideal candidate is customer-focused, coachable, and eager to build hands-on experience in a fast-paced IT support setting.

Position Overview for the Service Desk:

• Provide first-line technical support for end users by phone and through ticket-based requests.
• Troubleshoot a range of issues involving hardware, user accounts, mobile devices, and common workplace applications.
• Support collaboration and communication tools while helping users navigate technical issues in real time.
• Assist with device setup, deployment, and general service desk operations in an onsite environment.
• Deliver professional, empathetic customer service while managing multiple requests and priorities.

Requirements for the Service Desk:

• Previous experience in a service desk, call center, help desk, or customer support environment
• Strong communication skills and the ability to remain calm and professional in stressful situations
• Experience supporting tools such as Microsoft Office, Microsoft Teams, or similar business applications
• Familiarity with ticketing systems, user account support, and basic troubleshooting for devices and connectivity issues
• Ability to work onsite full-time and handle occasional physical tasks, including moving or setting up equipment

What's in it for you?

• Competitive compensation package
• Full Benefits; Medical, Vision, Dental, and more!
• Opportunity to get in with an industry leading organization.

Why IDR?

• 25+ Years of Proven Industry Experience in 4 major markets
• Employee Stock Ownership Program
• Dedicated Engagement Manager who is committed to you and your success.
• Medical, Dental, Vision, and Life Insurance
• ClearlyRated's Best of Staffing® Client and Talent Award winner 12 years in a row.

#LI-Onsite   IDR is an equal opportunity employer. We provide reasonable accommodations for disabled employees and do not discriminate based on race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, marital status, criminal history, or any other protected category under applicable federal, state, or local laws. We consider all qualified applicants, including those with criminal histories, in compliance with applicable Fair Chance laws. To comply with civil rights laws, we invite applicants to voluntarily self-identify their race, ethnicity, gender, and veteran status. This information is confidential, optional, and will not affect your application. You may access this form here. Pursuant to pay transparency laws, salary ranges and benefits will be disclosed where required by law. Compensation is based on factors such as experience, skills, and qualifications. If you require a reasonable accommodation during the application or interview process, please contact Human Resources at hr@idr-inc.com

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