Service Desk
Job ID: 497482 Posted 20 hours ago
Nashville, Tennessee
Contract
End User Support / Helpdesk
Job Details
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IDR is seeking a Service Desk to join one of our top clients for an opportunity in Nashville, Tennessee. This role supports a high-volume service desk environment within a large public sector organization, helping end users resolve technical issues and maintain day-to-day productivity. The ideal candidate is customer-focused, coachable, and eager to build hands-on experience in a fast-paced IT support setting.
Position Overview for the Service Desk:
- Provide first-line technical support for end users by phone and through ticket-based requests.
- Troubleshoot a range of issues involving hardware, user accounts, mobile devices, and common workplace applications.
- Support collaboration and communication tools while helping users navigate technical issues in real time.
- Assist with device setup, deployment, and general service desk operations in an onsite environment.
- Deliver professional, empathetic customer service while managing multiple requests and priorities.
Requirements for the Service Desk:
- Previous experience in a service desk, call center, help desk, or customer support environment
- Strong communication skills and the ability to remain calm and professional in stressful situations
- Experience supporting tools such as Microsoft Office, Microsoft Teams, or similar business applications
- Familiarity with ticketing systems, user account support, and basic troubleshooting for devices and connectivity issues
- Ability to work onsite full-time and handle occasional physical tasks, including moving or setting up equipment
What's in it for you?
- Competitive compensation package
- Full Benefits; Medical, Vision, Dental, and more!
- Opportunity to get in with an industry leading organization.
Why IDR?
- 25+ Years of Proven Industry Experience in 4 major markets
- Employee Stock Ownership Program
- Dedicated Engagement Manager who is committed to you and your success.
- Medical, Dental, Vision, and Life Insurance
- ClearlyRated's Best of Staffing® Client and Talent Award winner 12 years in a row.
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Why Us?
IDR has been in business for over 25 years and offers access to hundreds of companies across the country to work for. For many of the contractors that work for us, there are some unique benefits to being a part of the IDR team. One specific benefit is that we believe our contractors are part of something bigger than yourself. We are an employee-owned company and in an ESOP (Employee Stock Ownership Plan), as the share price of our company grows, so does your equity in our company. Our contractors, as well as our internal employees, can participate in this plan after one year of service. In addition to joining our ESOP program, you will also receive weekly pay, 401k access, and access to three different benefit plans that cover 50% of the individual premiums along with access to unlimited behavioral health sessions with a licensed counselor.
About Us
IDR, Inc. is an award-winning, employee-owned staffing firm with headquarters in Alpharetta, GA and offices in the Nashville, Dallas, and Denver markets. Founded in 1998, IDR has grown to serve businesses and professionals across industries including IT, healthcare, accounting and finance, government services, and professional services. Recognized for our expertise and the high-touch approach of our Engagement Management Program, IDR continues to build rewarding partnerships with companies and consultants. Our best-in-class service has earned IDR ClearlyRated’s Best of Staffing Client and Talent awards for ten consecutive years, in addition to awards from Staffing Industry Analysts and Best and Brightest Companies to Work For. With our commitment to empowering talent and developing leaders, we’re passionate about what we do and how we do it, and we look forward to working with you.