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IDR is seeking an IT Support Desk Specialist to join one of our top clients in Charlotte, NC. If you are looking for an opportunity to join a large organization and work within an ever-growing team-oriented culture, please apply today!
Position Overview for the IT Support Desk Specialist:
Provides first-line technical support to end users by handling a high volume of inbound calls and resolving common IT issues. Responsibilities include user identity verification, password resets, account unlocks, and assisting with MFA setup and maintenance. Supports basic troubleshooting for tools such as Outlook, web browsers, and remote access systems. Accurately documents all interactions in a ticketing system while following established help desk procedures.
This role requires strong communication skills, attention to detail, and the ability to stay composed in a fast-paced environment. Ideal candidates are dependable, team-oriented, and capable of following technical documentation to efficiently resolve user issues.
Required Skills for the IT Support Desk Specialist
- 1+ years experience of IT support or recent college graduate with computer science degree or relevant.
- Strong customer service and communication skills.
- Basic understanding of Outlook, VPN Technologies, and MDM systems.
- Competitive compensation package
- Full Benefits; Medical, Vision, Dental, and more!
- Opportunity to get in with an industry leading organization
- Close-knit and team-oriented culture
- 20+ Years of Proven Industry Experience in 4 major markets
- Employee Stock Ownership Program
- Dedicated Engagement Manager who is committed to you and your success
- Medical, Dental, Vision, and Life Insurance
- ClearlyRated’s Best of Staffing® Client and Talent Award winner 12 years in a row
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IDR is an equal opportunity employer. We provide reasonable accommodations for disabled employees and do not discriminate based on race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, marital status, criminal history, or any other protected category under applicable federal, state, or local laws. We consider all qualified applicants, including those with criminal histories, in compliance with applicable Fair Chance laws. To comply with civil rights laws, we invite applicants to voluntarily self-identify their race, ethnicity, gender, and veteran status. This information is confidential, optional, and will not affect your application. You may access this form here. Pursuant to pay transparency laws, salary ranges and benefits will be disclosed where required by law. Compensation is based on factors such as experience, skills, and qualifications. If you require a reasonable accommodation during the application or interview process, please contact Human Resources at hr@idr-inc.com