Desktop Support Analyst

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IDR is seeking a Desktop Support Analyst to join one of our top clients for an opportunity in Tempe, Arizona. This role involves supporting a dynamic IT environment, focusing on assisting users during a migration from Google Workspace to Office 365, and providing VIP/executive support. The company operates within the technology services sector, emphasizing efficient help desk operations and user support.

Position Overview for the Desktop Support Analyst:

• Provide on-site help desk support for approximately 500 corporate users, with potential to scale to 700.
• Support Microsoft 365 environments, including Exchange, Teams, SharePoint, and OneDrive, during and after migration.
• Assist users with legacy Google Workspace access requests and related support needs.
• Manage user requests effectively using Zendesk in a high-traffic support setting.
• Support conference rooms, executive offices, and provide VIP support within a mixed Mac and Windows environment.

Requirements for the Desktop Support Analyst:

• Experience supporting Microsoft 365 environments, including familiarity with core components.
• Demonstrated ability to support a similar-sized user environment.
• Experience supporting migrations from Google Workspace to Office 365.
• Proficiency in handling Google Workspace access requests post-migration.
• Ability to go onsite 4-5 days per week and prioritize support requests efficiently.

What's in it for you?

• Competitive compensation package
• Full Benefits; Medical, Vision, Dental, and more!
• Opportunity to get in with an industry leading organization.

Why IDR?

• 25+ Years of Proven Industry Experience in 4 major markets
• Employee Stock Ownership Program
• Dedicated Engagement Manager who is committed to you and your success.
• Medical, Dental, Vision, and Life Insurance
• ClearlyRated's Best of Staffing® Client and Talent Award winner 12 years in a row.

#LI-onsite   IDR is an equal opportunity employer. We provide reasonable accommodations for disabled employees and do not discriminate based on race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, marital status, criminal history, or any other protected category under applicable federal, state, or local laws. We consider all qualified applicants, including those with criminal histories, in compliance with applicable Fair Chance laws. To comply with civil rights laws, we invite applicants to voluntarily self-identify their race, ethnicity, gender, and veteran status. This information is confidential, optional, and will not affect your application. You may access this form here. Pursuant to pay transparency laws, salary ranges and benefits will be disclosed where required by law. Compensation is based on factors such as experience, skills, and qualifications. If you require a reasonable accommodation during the application or interview process, please contact Human Resources at hr@idr-inc.com

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