M365 Service Desk Analyst
Job ID: 497419 Posted 20 hours ago
Phoenix, Arizona
Contract
End User Support / Helpdesk
Job Details
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IDR is seeking a M365 Service Desk Analyst to join one of our top clients for a remote opportunity in Arizona. This role involves supporting a transitioning client environment, providing help desk services during their migration from Google Workspace to Office 365. The company operates within the technology and software support industry, focusing on enhancing client IT support services.
Position Overview for the M365 Service Desk Analyst:
- Provide help desk support for a client transitioning from Google Workspace to Office 365, assisting approximately 500-700 users.
- Support hybrid work environment, including both remote and on-site support to ensure seamless service delivery.
- Manage and resolve user requests via Zendesk ticketing system, with potential future system updates.
- Support post-migration Microsoft environment and assist with legacy Google Workspace access requests.
- Collaborate with a team of 2-3 additional resources to deliver high-quality support aligned with client expectations.
Requirements for the M365 Service Desk Analyst:
- Experience supporting Microsoft 365 environments in a help desk or support role.
- Familiarity with Google Workspace, especially in transitioning support contexts.
- Strong knowledge of ticketing systems such as Zendesk.
- Excellent communication skills and ability to work in a hybrid support model.
- Ability to work during North American hours and effectively manage user requests.
What's in it for you?
- Competitive compensation package
- Full Benefits; Medical, Vision, Dental, and more!
- Opportunity to get in with an industry leading organization.
Why IDR?
- 25+ Years of Proven Industry Experience in 4 major markets
- Employee Stock Ownership Program
- Dedicated Engagement Manager who is committed to you and your success.
- Medical, Dental, Vision, and Life Insurance
- ClearlyRated's Best of Staffing® Client and Talent Award winner 12 years in a row.
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Why Us?
IDR has been in business for over 25 years and offers access to hundreds of companies across the country to work for. For many of the contractors that work for us, there are some unique benefits to being a part of the IDR team. One specific benefit is that we believe our contractors are part of something bigger than yourself. We are an employee-owned company and in an ESOP (Employee Stock Ownership Plan), as the share price of our company grows, so does your equity in our company. Our contractors, as well as our internal employees, can participate in this plan after one year of service. In addition to joining our ESOP program, you will also receive weekly pay, 401k access, and access to three different benefit plans that cover 50% of the individual premiums along with access to unlimited behavioral health sessions with a licensed counselor.
About Us
IDR, Inc. is an award-winning, employee-owned staffing firm with headquarters in Alpharetta, GA and offices in the Nashville, Dallas, and Denver markets. Founded in 1998, IDR has grown to serve businesses and professionals across industries including IT, healthcare, accounting and finance, government services, and professional services. Recognized for our expertise and the high-touch approach of our Engagement Management Program, IDR continues to build rewarding partnerships with companies and consultants. Our best-in-class service has earned IDR ClearlyRated’s Best of Staffing Client and Talent awards for ten consecutive years, in addition to awards from Staffing Industry Analysts and Best and Brightest Companies to Work For. With our commitment to empowering talent and developing leaders, we’re passionate about what we do and how we do it, and we look forward to working with you.