Bilingual Customer Service Representative
Job ID: 497088 Posted 20 hours ago
Plano, Texas
Contract
End User Support / Helpdesk
Job Details
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IDR is seeking a Bilingual Customer Service Representative to join one of our top clients for a hybrid opportunity in Plano, Texas. This role involves providing exceptional customer service for a utility company, interacting with commercial customers via multiple channels, and resolving inquiries efficiently. The company operates within the energy sector, focusing on delivering quality services to its clients.
Position Overview for the Bilingual Customer Service Representative:
- Act as the primary point of contact for commercial customers via phone, email, fax, internet, and mail.
- Respond to customer inquiries, complaints, and requests in a professional and courteous manner.
- Promote the company’s products and services while resolving billing issues and negotiating payment options.
- Interface effectively with internal teams and external customers, utilizing various system resources.
- Handle customer escalations with professionalism and conduct outbound calls as needed.
Requirements for the Bilingual Customer Service Representative:
- Bilingual in Spanish and English, required for the bilingual position.
- High school diploma, GED, or equivalent; basic math and English skills.
- Excellent customer service skills with a calm, patient demeanor.
- Basic PC skills, including typing and using Microsoft Office software.
- Ability to multitask by talking and typing simultaneously.
What’s in it for you?
- Competitive compensation package
- Full Benefits; Medical, Vision, Dental, and more!
- Opportunity to get in with an industry leading organization.
Why IDR?
- 25+ Years of Proven Industry Experience in 4 major markets
- Employee Stock Ownership Program
- Dedicated Engagement Manager who is committed to you and your success.
- Medical, Dental, Vision, and Life Insurance
- ClearlyRated’s Best of Staffing® Client and Talent Award winner 12 years in a row
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Why Us?
IDR has been in business for over 25 years and offers access to hundreds of companies across the country to work for. For many of the contractors that work for us, there are some unique benefits to being a part of the IDR team. One specific benefit is that we believe our contractors are part of something bigger than yourself. We are an employee-owned company and in an ESOP (Employee Stock Ownership Plan), as the share price of our company grows, so does your equity in our company. Our contractors, as well as our internal employees, can participate in this plan after one year of service. In addition to joining our ESOP program, you will also receive weekly pay, 401k access, and access to three different benefit plans that cover 50% of the individual premiums along with access to unlimited behavioral health sessions with a licensed counselor.
About Us
IDR, Inc. is an award-winning, employee-owned staffing firm with headquarters in Alpharetta, GA and offices in the Nashville, Dallas, and Denver markets. Founded in 1998, IDR has grown to serve businesses and professionals across industries including IT, healthcare, accounting and finance, government services, and professional services. Recognized for our expertise and the high-touch approach of our Engagement Management Program, IDR continues to build rewarding partnerships with companies and consultants. Our best-in-class service has earned IDR ClearlyRated’s Best of Staffing Client and Talent awards for ten consecutive years, in addition to awards from Staffing Industry Analysts and Best and Brightest Companies to Work For. With our commitment to empowering talent and developing leaders, we’re passionate about what we do and how we do it, and we look forward to working with you.