Help Desk Analyst
Job ID: 497040 Posted 19 hours ago
Denver, Colorado
Contract
End User Support / Helpdesk
22-23/hr
Job Details
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IDR is seeking a Help Desk Analyst to join one of our top clients for an opportunity in Denver, Colorado. This role supports government IT services by providing Tier I and II technical assistance primarily focused on mobile applications for state residents. The organization strives to deliver seamless digital services that enhance citizen engagement and support public sector operations.
Position Overview for the Help Desk Analyst:
- Provide Tier I and II technical support for the myColorado mobile application and portal across iOS and Android devices
- Assist users with installation, configuration, and troubleshooting of mobile apps and related digital services
- Document, track, and manage incidents using the ticketing system, ensuring clear and accurate issue reporting
- Analyze, reproduce, and resolve technical issues or escalate complex problems when necessary
- Deliver excellent customer service by communicating effectively and de-escalating concerns as needed
Requirements for the Help Desk Analyst:
- Experience providing Tier I and II technical support, including troubleshooting login, connectivity, and application issues
- Knowledge of iOS and Android mobile operating systems and experience supporting mobile applications
- Ability to document, track, and manage incidents in a ticketing system, ensuring accurate issue details and timely updates
- Strong customer service and communication skills to assist users, de-escalate concerns, and clearly explain technical solutions
- Associates or bachelor’s degree preferred
What’s in it for you?
- Competitive compensation package
- Full Benefits; Medical, Vision, Dental, and more!
- Opportunity to get in with an industry leading organization.
Why IDR?
- 25+ Years of Proven Industry Experience in 4 major markets
- Employee Stock Ownership Program
- Dedicated Engagement Manager who is committed to you and your success.
- Medical, Dental, Vision, and Life Insurance
- ClearlyRated’s Best of Staffing® Client and Talent Award winner 12 years in a row.
#LI-Hybrid
pay transparency: 22-23/hr W2
IDR is an equal opportunity employer. We provide reasonable accommodations for disabled employees and do not discriminate based on race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, marital status, criminal history, or any other protected category under applicable federal, state, or local laws. We consider all qualified applicants, including those with criminal histories, in compliance with applicable Fair Chance laws. To comply with civil rights laws, we invite applicants to voluntarily self-identify their race, ethnicity, gender, and veteran status. This information is confidential, optional, and will not affect your application. You may access this form here. Pursuant to pay transparency laws, salary ranges and benefits will be disclosed where required by law. Compensation is based on factors such as experience, skills, and qualifications. If you require a reasonable accommodation during the application or interview process, please contact Human Resources at hr@idr-inc.com
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Why Us?
IDR has been in business for over 25 years and offers access to hundreds of companies across the country to work for. For many of the contractors that work for us, there are some unique benefits to being a part of the IDR team. One specific benefit is that we believe our contractors are part of something bigger than yourself. We are an employee-owned company and in an ESOP (Employee Stock Ownership Plan), as the share price of our company grows, so does your equity in our company. Our contractors, as well as our internal employees, can participate in this plan after one year of service. In addition to joining our ESOP program, you will also receive weekly pay, 401k access, and access to three different benefit plans that cover 50% of the individual premiums along with access to unlimited behavioral health sessions with a licensed counselor.
About Us
IDR, Inc. is an award-winning, employee-owned staffing firm with headquarters in Alpharetta, GA and offices in the Nashville, Dallas, and Denver markets. Founded in 1998, IDR has grown to serve businesses and professionals across industries including IT, healthcare, accounting and finance, government services, and professional services. Recognized for our expertise and the high-touch approach of our Engagement Management Program, IDR continues to build rewarding partnerships with companies and consultants. Our best-in-class service has earned IDR ClearlyRated’s Best of Staffing Client and Talent awards for ten consecutive years, in addition to awards from Staffing Industry Analysts and Best and Brightest Companies to Work For. With our commitment to empowering talent and developing leaders, we’re passionate about what we do and how we do it, and we look forward to working with you.