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IDR is seeking a Business Account Representative to join one of our top clients for a remote opportunity. This role involves supporting commercial customers through diverse communication channels within a dynamic energy industry. The position offers a chance to contribute to customer satisfaction and streamline account management processes.
Position Overview for the Business Account Representative:
- Serve as the primary point of contact for commercial customers, addressing inquiries and resolving issues via phone, email, and mail.
- Promote the company’s products and services, assisting customers in obtaining the solutions they need.
- Analyze accounts, manage billing inquiries, and negotiate payment options to ensure customer satisfaction.
- Utilize various computer systems, software, and communication tools effectively to support customer interactions.
- Identify opportunities for process improvements to enhance customer experience and operational efficiency.
Requirements for the Business Account Representative:
- High school diploma, GED, or equivalent with basic math and English skills
- Bilingual in Spanish and English
- Experience in a customer service call center for at least 6 months
- Basic PC skills, including typing and familiarity with Microsoft Office software
- Ability to handle billing inquiries and perform basic analytical tasks
What’s in it for you?
- Competitive compensation package
- Full Benefits; Medical, Vision, Dental, and more!
- Opportunity to get in with an industry leading organization.
Why IDR?
- 25+ Years of Proven Industry Experience in 4 major markets
- Employee Stock Ownership Program
- Dedicated Engagement Manager who is committed to you and your success.
- Medical, Dental, Vision, and Life Insurance
- ClearlyRated’s Best of Staffing® Client and Talent Award winner 12 years in a row