Field Support Technician
Job ID: 494938 Posted 1 day ago
Downers Grove, Illinois
Contract
End User Support / Helpdesk
Job Details
To Apply for this Job Click Here
IDR is seeking a Field Support Technician to join an organization with a focus on manufacturing support in Downers Grove, IL. This role involves providing technical assistance across multiple company sites, primarily in the Midwest, with travel required to support end-user hardware and manufacturing systems.
Position Overview for the Field Support Technician:
- Provide hands-on, on-site technical support for desktop and laptop computers, manufacturing systems, networking devices, security systems, and telecommunications across company locations.
- Serve as an escalation resource for the Service Desk, troubleshooting hardware, software, and connectivity issues.
- Support manufacturing and operational technology environments, including SAP workstations, barcode scanners, badge and access systems, and camera systems.
- Install, configure, move, add, and replace end-user equipment and supporting infrastructure.
- Assist with server and data closet activities, including equipment installs and basic troubleshooting.
Requirements for the Field Support Technician:
- 2 to 5 years of experience in a technical support or end-user computing role.
- Strong knowledge of Microsoft Windows operating systems and enterprise productivity tools.
- Experience supporting manufacturing or operational technology environments preferred.
- Ability to travel overnight, primarily within the Midwest, including Ohio.
- Reliable transportation to support travel between company locations.
What's in it for you?
- Competitive compensation package
- Full Benefits; Medical, Vision, Dental, and more!
- Opportunity to get in with an industry-leading organization.
Why IDR?
- 25+ Years of Proven Industry Experience in 4 major markets
- Employee Stock Ownership Program
- Dedicated Engagement Manager who is committed to you and your success.
- Medical, Dental, Vision, and Life Insurance
- ClearlyRated's Best of Staffing® Client and Talent Award winner 12 years in a row.
To Apply for this Job Click Here
I want more jobs like this in my inbox.
Share This Job
Similar Jobs
Atlanta, Georgia
Contract
End User Support / Helpdesk
$20/hr
Stafford, Texas
Contract
End User Support / Helpdesk
Philadelphia, PA
Contract
End User Support / Helpdesk
Why Us?
IDR has been in business for over 25 years and offers access to hundreds of companies across the country to work for. For many of the contractors that work for us, there are some unique benefits to being a part of the IDR team. One specific benefit is that we believe our contractors are part of something bigger than yourself. We are an employee-owned company and in an ESOP (Employee Stock Ownership Plan), as the share price of our company grows, so does your equity in our company. Our contractors, as well as our internal employees, can participate in this plan after one year of service. In addition to joining our ESOP program, you will also receive weekly pay, 401k access, and access to three different benefit plans that cover 50% of the individual premiums along with access to unlimited behavioral health sessions with a licensed counselor.
About Us
IDR, Inc. is an award-winning, employee-owned staffing firm with headquarters in Alpharetta, GA and offices in the Nashville, Dallas, and Denver markets. Founded in 1998, IDR has grown to serve businesses and professionals across industries including IT, healthcare, accounting and finance, government services, and professional services. Recognized for our expertise and the high-touch approach of our Engagement Management Program, IDR continues to build rewarding partnerships with companies and consultants. Our best-in-class service has earned IDR ClearlyRated’s Best of Staffing Client and Talent awards for ten consecutive years, in addition to awards from Staffing Industry Analysts and Best and Brightest Companies to Work For. With our commitment to empowering talent and developing leaders, we’re passionate about what we do and how we do it, and we look forward to working with you.