Trust & Safety Specialist

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IDR is seeking a Trust & Safety Specialist to join one of our top clients for a remote opportunity. This role supports high-profile players through complex Trust & Safety escalations, ensuring consistent decisions aligned to policy while helping identify gaps and improve workflows. You’ll partner cross-functionally with global teams to protect the player experience and drive meaningful operational improvements.

Position Overview for the Trust & Safety Specialist:

• Review complex, high-impact Trust & Safety escalations and make consistent decisions aligned to policy
• Identify and enforce against policy violations in real time, ensuring fast and accurate outcomes
• Track actions taken, spot trends, and surface moderation/policy gaps to stakeholders for remediation
• Advocate for the player experience by influencing improvements to workflows and product experiences
• Support evolving Trust & Safety processes, including changes tied to new launches or updates

Requirements for the Trust & Safety Specialist:

• Bachelor’s degree
• 3+ years of Trust & Safety experience (operational and/or escalations-focused; gaming or social media experience preferred)
• Strong communication, critical thinking, and judgment—able to make fair, consistent decisions and check bias
• Comfortable working with sensitive content and complex edge cases while maintaining professionalism and accuracy
• Experience with first-person shooter games, plus ability to collaborate across multiple partners (including non-standard/weekend hours as needed)

What's in it for you?

• Competitive compensation package
• Full Benefits; Medical, Vision, Dental, and more!
• Opportunity to get in with an industry leading organization.

Why IDR?

• 25+ Years of Proven Industry Experience in 4 major markets
• Employee Stock Ownership Program
• Dedicated Engagement Manager who is committed to you and your success.
• Medical, Dental, Vision, and Life Insurance
• ClearlyRated's Best of Staffing® Client and Talent Award winner 12 years in a row.

#LI-Remote   IDR is an equal opportunity employer. We provide reasonable accommodations for disabled employees and do not discriminate based on race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, marital status, criminal history, or any other protected category under applicable federal, state, or local laws. We consider all qualified applicants, including those with criminal histories, in compliance with applicable Fair Chance laws. To comply with civil rights laws, we invite applicants to voluntarily self-identify their race, ethnicity, gender, and veteran status. This information is confidential, optional, and will not affect your application. You may access this form here. Pursuant to pay transparency laws, salary ranges and benefits will be disclosed where required by law. Compensation is based on factors such as experience, skills, and qualifications. If you require a reasonable accommodation during the application or interview process, please contact Human Resources at hr@idr-inc.com

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