Trust & Safety Specialist
Job ID: 494454 Posted 1 day ago
Los Angeles, California
Contract
All Other
$34 - $43 / hour
Job Details
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IDR is seeking a Trust & Safety Specialist to join one of our top clients for a remote opportunity. This role supports high-profile players through complex Trust & Safety escalations, ensuring consistent decisions aligned to policy while helping identify gaps and improve workflows. You’ll partner cross-functionally with global teams to protect the player experience and drive meaningful operational improvements.
Position Overview for the Trust & Safety Specialist:
- Review complex, high-impact Trust & Safety escalations and make consistent decisions aligned to policy
- Identify and enforce against policy violations in real time, ensuring fast and accurate outcomes
- Track actions taken, spot trends, and surface moderation/policy gaps to stakeholders for remediation
- Advocate for the player experience by influencing improvements to workflows and product experiences
- Support evolving Trust & Safety processes, including changes tied to new launches or updates
Requirements for the Trust & Safety Specialist:
- Bachelor’s degree
- 3+ years of Trust & Safety experience (operational and/or escalations-focused; gaming or social media experience preferred)
- Strong communication, critical thinking, and judgment—able to make fair, consistent decisions and check bias
- Comfortable working with sensitive content and complex edge cases while maintaining professionalism and accuracy
- Experience with first-person shooter games, plus ability to collaborate across multiple partners (including non-standard/weekend hours as needed)
What's in it for you?
- Competitive compensation package
- Full Benefits; Medical, Vision, Dental, and more!
- Opportunity to get in with an industry leading organization.
Why IDR?
- 25+ Years of Proven Industry Experience in 4 major markets
- Employee Stock Ownership Program
- Dedicated Engagement Manager who is committed to you and your success.
- Medical, Dental, Vision, and Life Insurance
- ClearlyRated's Best of Staffing® Client and Talent Award winner 12 years in a row.
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Why Us?
IDR has been in business for over 25 years and offers access to hundreds of companies across the country to work for. For many of the contractors that work for us, there are some unique benefits to being a part of the IDR team. One specific benefit is that we believe our contractors are part of something bigger than yourself. We are an employee-owned company and in an ESOP (Employee Stock Ownership Plan), as the share price of our company grows, so does your equity in our company. Our contractors, as well as our internal employees, can participate in this plan after one year of service. In addition to joining our ESOP program, you will also receive weekly pay, 401k access, and access to three different benefit plans that cover 50% of the individual premiums along with access to unlimited behavioral health sessions with a licensed counselor.
About Us
IDR, Inc. is an award-winning, employee-owned staffing firm with headquarters in Alpharetta, GA and offices in the Nashville, Dallas, and Denver markets. Founded in 1998, IDR has grown to serve businesses and professionals across industries including IT, healthcare, accounting and finance, government services, and professional services. Recognized for our expertise and the high-touch approach of our Engagement Management Program, IDR continues to build rewarding partnerships with companies and consultants. Our best-in-class service has earned IDR ClearlyRated’s Best of Staffing Client and Talent awards for ten consecutive years, in addition to awards from Staffing Industry Analysts and Best and Brightest Companies to Work For. With our commitment to empowering talent and developing leaders, we’re passionate about what we do and how we do it, and we look forward to working with you.