Technical Support Engineer – UX

5 days ago

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IDR is seeking a Technical Support Engineer – UX to join one of our top clients for an opportunity in San Diego, California. This organization specializes in technology and platform services, focusing on delivering exceptional customer support for their enterprise solutions.

Position Overview for the Technical Support Engineer – UX:

Manage and resolve complex issues related to the ServiceNow platform, ensuring customer satisfaction
Collaborate with internal teams to support and improve platform functionality
Serve as the last point of escalation within technical support, driving issues to resolution
Provide proactive guidance and tactical engagement on critical platform issues
Maintain technical expertise in assigned product areas and deliver training as needed

Requirements for the Technical Support Engineer – UX:

2+ years of professional work experience in a technical support or related role
Experience with JavaScript, HTML, and CSS
Proficiency in frontend browser debugging
Ability to decode JSON strings using JavaScript
Strong understanding of frontend vs. backend development concepts

What's in it for you?

Competitive compensation package
Full Benefits; Medical, Vision, Dental, and more!
Opportunity to get in with an industry leading organization.

Why IDR?

25+ Years of Proven Industry Experience in 4 major markets
Employee Stock Ownership Program
Dedicated Engagement Manager who is committed to you and your success.
Medical, Dental, Vision, and Life Insurance
ClearlyRated's Best of Staffing® Client and Talent Award winner 12 years in a row.

#LI-Hybrid IDR is an equal opportunity employer. We provide reasonable accommodations for disabled employees and do not discriminate based on race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, marital status, criminal history, or any other protected category under applicable federal, state, or local laws. We consider all qualified applicants, including those with criminal histories, in compliance with applicable Fair Chance laws. To comply with civil rights laws, we invite applicants to voluntarily self-identify their race, ethnicity, gender, and veteran status. This information is confidential, optional, and will not affect your application. You may access this form here. Pursuant to pay transparency laws, salary ranges and benefits will be disclosed where required by law. Compensation is based on factors such as experience, skills, and qualifications. If you require a reasonable accommodation during the application or interview process, please contact Human Resources at hr@idr-inc.com