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IDR is seeking a Customer Engineer to join one of our top clients for an opportunity in San Francisco, CA. The company serves enterprise customers and developers, providing a dynamic environment where technical expertise and a customer-first mindset are essential for success.
Position Overview for the Customer Engineer:
- Serve as the primary technical contact for enterprise customers and developers via email, Slack, video calls, and community channels.
- Triage, debug, and resolve platform issues; own first-pass investigation through resolution.
- Collaborate with Engineering and Forward Deployed Engineering to resolve issues and improve product feedback loops.
- Build internal dashboards, workflows, and automations for customer health, support performance, and revenue visibility.
- Support and grow the developer community through various channels such as Discord, events, and workshops.
Requirements for the Customer Engineer:
- 3+ years in technical customer support or a similar role.
- Strong structured troubleshooting & debugging skills.
- Experience with SaaS platforms, APIs, or developer tools.
- Support tools experience (Zendesk, Intercom, Plain, etc.) and debugging production issues (Datadog or similar).
- SQL proficiency (writing accurate queries) and basic JavaScript experience (local/staging environments).
What's in it for you?
- Competitive compensation package
- Full Benefits; Medical, Vision, Dental, and more!
- Opportunity to get in with an industry leading organization.
Why IDR?
- 25+ Years of Proven Industry Experience in 4 major markets.
- Employee Stock Ownership Program.
- Dedicated Engagement Manager who is committed to you and your success.
- Medical, Dental, Vision, and Life Insurance.
- ClearlyRated's Best of Staffing® Client and Talent Award winner 12 years in a row.
Compensation Details: $125,000-150,000
#Li-onsite IDR is an equal opportunity employer. We provide reasonable accommodations for disabled employees and do not discriminate based on race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, marital status, criminal history, or any other protected category under applicable federal, state, or local laws. We consider all qualified applicants, including those with criminal histories, in compliance with applicable Fair Chance laws. To comply with civil rights laws, we invite applicants to voluntarily self-identify their race, ethnicity, gender, and veteran status. This information is confidential, optional, and will not affect your application. You may access this form here. Pursuant to pay transparency laws, salary ranges and benefits will be disclosed where required by law. Compensation is based on factors such as experience, skills, and qualifications. If you require a reasonable accommodation during the application or interview process, please contact Human Resources at hr@idr-inc.com