Helpdesk Analyst
Job ID: 487339 Posted 1 day ago
Atlanta, Georgia
Contract to Hire
End User Support / Helpdesk
Job Details
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IDR is seeking a Helpdesk Analyst to join one of our top clients for an opportunity in Atlanta, GA. This role involves providing technical support and troubleshooting for end users in a secure, state government environment. The organization is undergoing technological upgrades and offers opportunities for full-time conversion after six months.
Position Overview for the Helpdesk Analyst :
- Provide computer hardware and software support to end users.
- Identify, research, and resolve technical problems related to hardware, software, and network issues.
- Respond promptly to support requests via phone, email, and personnel interactions.
- Document, track, and monitor problems ensuring timely resolution.
- Assist with imaging, configuration, and troubleshooting of Windows 10 and 11 operating systems.
Requirements for the Helpdesk Analyst :
- Experience with Active Directory and VPNs.
- Proficiency in troubleshooting hardware on PCs, laptops, and printers.
- Knowledge of imaging software such as SCCM and experience with Windows 10 and 11.
- Strong customer service skills and eagerness to learn.
- Ability to lift 20-30 lbs regularly and work 100% onsite.
What's in it for you?
- Competitive compensation package
- Full Benefits; Medical, Vision, Dental, and more!
- Opportunity to get in with an industry leading organization.
Why IDR?
- 25+ Years of Proven Industry Experience in 4 major markets
- Employee Stock Ownership Program
- Dedicated Engagement Manager who is committed to you and your success.
- Medical, Dental, Vision, and Life Insurance
- ClearlyRated's Best of Staffing® Client and Talent Award winner 12 years in a row.
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Why Us?
IDR has been in business for over 25 years and offers access to hundreds of companies across the country to work for. For many of the contractors that work for us, there are some unique benefits to being a part of the IDR team. One specific benefit is that we believe our contractors are part of something bigger than yourself. We are an employee-owned company and in an ESOP (Employee Stock Ownership Plan), as the share price of our company grows, so does your equity in our company. Our contractors, as well as our internal employees, can participate in this plan after one year of service. In addition to joining our ESOP program, you will also receive weekly pay, 401k access, and access to three different benefit plans that cover 50% of the individual premiums along with access to unlimited behavioral health sessions with a licensed counselor.
About Us
IDR, Inc. is an award-winning, employee-owned staffing firm with headquarters in Alpharetta, GA and offices in the Nashville, Dallas, and Denver markets. Founded in 1998, IDR has grown to serve businesses and professionals across industries including IT, healthcare, accounting and finance, government services, and professional services. Recognized for our expertise and the high-touch approach of our Engagement Management Program, IDR continues to build rewarding partnerships with companies and consultants. Our best-in-class service has earned IDR ClearlyRated’s Best of Staffing Client and Talent awards for ten consecutive years, in addition to awards from Staffing Industry Analysts and Best and Brightest Companies to Work For. With our commitment to empowering talent and developing leaders, we’re passionate about what we do and how we do it, and we look forward to working with you.