Helpdesk Analyst

To Apply for this Job Click Here

IDR is seeking a Helpdesk Analyst to join one of our top clients for an opportunity in Atlanta, GA. This role involves providing technical support and troubleshooting for end users in a secure, state government environment. The organization is undergoing technological upgrades and offers opportunities for full-time conversion after six months.

Position Overview for the Helpdesk Analyst :

• Provide computer hardware and software support to end users.
• Identify, research, and resolve technical problems related to hardware, software, and network issues.
• Respond promptly to support requests via phone, email, and personnel interactions.
• Document, track, and monitor problems ensuring timely resolution.
• Assist with imaging, configuration, and troubleshooting of Windows 10 and 11 operating systems.

Requirements for the Helpdesk Analyst :

• Experience with Active Directory and VPNs.
• Proficiency in troubleshooting hardware on PCs, laptops, and printers.
• Knowledge of imaging software such as SCCM and experience with Windows 10 and 11.
• Strong customer service skills and eagerness to learn.
• Ability to lift 20-30 lbs regularly and work 100% onsite.

What's in it for you?

• Competitive compensation package
• Full Benefits; Medical, Vision, Dental, and more!
• Opportunity to get in with an industry leading organization.

Why IDR?

• 25+ Years of Proven Industry Experience in 4 major markets
• Employee Stock Ownership Program
• Dedicated Engagement Manager who is committed to you and your success.
• Medical, Dental, Vision, and Life Insurance
• ClearlyRated's Best of Staffing® Client and Talent Award winner 12 years in a row.

#LI-Onsite   IDR is an equal opportunity employer. We provide reasonable accommodations for disabled employees and do not discriminate based on race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, marital status, criminal history, or any other protected category under applicable federal, state, or local laws. We consider all qualified applicants, including those with criminal histories, in compliance with applicable Fair Chance laws. To comply with civil rights laws, we invite applicants to voluntarily self-identify their race, ethnicity, gender, and veteran status. This information is confidential, optional, and will not affect your application. You may access this form here. Pursuant to pay transparency laws, salary ranges and benefits will be disclosed where required by law. Compensation is based on factors such as experience, skills, and qualifications. If you require a reasonable accommodation during the application or interview process, please contact Human Resources at hr@idr-inc.com

To Apply for this Job Click Here